Technical Support Consultant

Summary

We are seeking a Technical Support Consultant to join our growing European team. You will play pivotal role, in delivering exceptional customer support and technical guidance. With a primary focus on our European customers, you'll address their enquiries and provide efficient solutions. Given Centric Software's specialization in fashion and consumer goods technology, you'll play a critical role in empowering businesses to bring their products to market. Reporting directly to the Director of Customer Support EMEAR, you'll have ample opportunities to contribute to our team's success.

Responsibilities:

• Resolve customer queries and issues promptly, adhering to SLAs.
• Collaborate with R&D, Services, and Pre-sales teams to address bugs and ensure project timelines.
• Manage complex customer accounts and understand their hardware and software setups.
• React quickly to major customer issues.
• Ensure system availability and functionality for customers.
• Analyse complex problems and propose solutions.
• Establish credibility with internal and external customers.
• Achieve proficiency in Centric 8 software installation and functionality.

Skills:

• Demonstrated expertise in customer-facing roles, coupled with strong IT troubleshooting skills
• Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud).
• Fluency in both German and English is essential, with additional proficiency in other languages considered a plus.

Qualifications:

• Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field.
• Minimum of 2 years' experience in a similar role, preferably within the technology or fashion industry.
• Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable.

What We Offer:

• Competitive salary and comprehensive benefits package.
• A dynamic and collaborative work environment within an international team.
• Opportunities for professional growth and skill development in a rapidly evolving industry