Technical Support Coordinator - TEMP

Position Overview

This is a 4 month temporary role in a fun, fast-paced, rapidly growing company. 

This position will serve as the primary point of contact for existing Outset customers for the scheduling and coordination of software updates.

You will be working closely with Field Service Engineering, Clinical Field Specialists and Technical Support. You will be the main point of contact for customer in the scheduling of updates, documentation, and closing work orders accordingly.

Essential Job Functions and Responsibilities:

• Provide remote coordination and support to customers and field personnel for required software updates
• Maintains open communication with local support teams to ensure software update resolution and customer satisfaction
• Maintains documentation and detailed reporting via electronic format in Salesforce.com
• Follows up on problems, identifies recurring issues, notifies appropriate team members accordingly
• Possesses a general knowledge of the required services and product
• Operates within acceptable parameters and call handling expectations
• Fosters positive customer relations by responding to inquires in a cooperative, supportive, and professional and efficient manner.
• Consults with Outset support staff as necessary

Required Qualifications:

• 1-2 years of customer support or administrative support experience
• Customer service mindset with strong organizational skills
• Proficiency with MS Outlook, systems savvy
• Excellent problem-solving skills
• Strong verbal and written communication skills
• Friendly, energetic, and personable attitude
• Ability to track
• Medical device experience is a plus

Desired Qualifications:

• Associates or Bachelor’s degree is a plus
• Salesforce experience is a plus
• Highly motivated to provide superior customer care
• Ability to work in a team environment
• Self-motivated individual with strong work ethic
• Able to work with minimal supervision
• Possess the skill set necessary to document practices and procedures

The Hourly Pay for this role will be:  $25/hr.*                                                                                                                         

We feel passionately about pay equality.  Discretionary adjustments to the position’s starting compensation may be made in consideration of other relevant factors pertaining to eligible applicants, including, but not limited to, their specific skills, level, geographical location, and comparison to other employees already in the same or similar roles.

*This range represents our good-faith and reasonable estimate regarding what we reasonably expect to pay for this position at the time of posting.