Technical Support Engineer

About the role:

Sigma is growing and our user base is growing just as fast. We are looking for talented support engineers with a strong grasp on analytics, curious by nature and a desire to help. As a technical support engineer at Sigma Computing, you will be part of a talented team of engineers, with a shared mission to make data easily accessible for everyone. This team was recognized by TrustRadius as Best Customer Support 2021!

What you will be doing:

• You will guide our customers in the use of Sigma and provide answers and best practices to common product questions.

• You will work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues. 

• Diligently capture feature requests and bugs as they arise. 

• Participate in our user community and drive user engagement. 

• Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product.

• Learn new things and have fun while doing it.
  

Qualifications we are looking for: 

• 2+ years of industry experience supporting enterprise products for data analytics.

• Computer Science fundamentals. 

• SQL proficiency - Basic knowledge of SQL. 

• Ability to properly chart data into logical visualizations (Experience with other BI tools would be helpful)

• A proven track record of building trust with customers and bringing issues to resolution quickly

• Excellent verbal and written communication skills

• A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc)

• Strong collaboration skills and the ability to work with multiple departments and co-ordinate issue triaging, diagnosis and resolution

• Desire to be a great teammate and have fun at work

Highly Desirable Skills & Experiences

• Supporting a SAAS product. 

• Good grasp on statistical/mathematical concepts (Ex: Mean, Median, Percentile,Std. Deviations etc)

• Experience working with Snowflake, Redshift, BigQuery

If you do not feel that you satisfy all the listed requirements, we encourage you to still apply. We are enthusiastically looking for people that will help us grow our company and sometimes we are imperfect communicators and can’t articulate perfectly what experience is required for a role. We are looking for people that are excited to grow and constantly ask how we can do things better. If you are excited about the opportunity, we encourage you to apply even if you don’t satisfy 100% of the job requirements.