Technical Support Engineer

FusionAuth is a fast growing startup headquartered in Denver Colorado. We are expanding our team to help accelerate our growth and take FusionAuth to the next level. Our mission is to make authentication and authorization simple and secure for every developer. This means building the best IAM (Identity and Access Management) and CIAM (Customer Identity and Access Management) solution in the world. If you are passionate about technology and want to join a company that is moving the industry forward, FusionAuth might be a perfect fit for you.
Description
We are recruiting a Technical Support Engineer who will join our engineering team and help us deliver excellent software support to our growing number of clients. In this role, you will understand our customers' needs and help guide them through the issues they are having.
For this role, you must be a creative and quantitative thinker, and be able to quickly grasp complex, technical subjects. Our customers are generally developers, and their support questions tend to be sophisticated. A successful candidate will often be able to respond to a customer's questions by independently reading through code to find an answer, or stand up a test integration with a 3rd party system to try and reproduce an issue. CIAM can get complicated, and this role often feels more like solutions engineering than it does support.
This position is based in the Denver area.
Responsibilities

• Help customers integrate FusionAuth into their applications
• Open bug issues, and hopefully fix them, too!
• Contribute to our documentation efforts
• Participate in customer kickoff sessions
• Answer questions in our community Slack and Forum

Skills & Experience

• 4+ years in technical support and/or software engineering roles
• Outstanding ability to help customers work through issues, and to understand complicated topics and solutions
• Able to quickly grasp and explain complex technical subjects
• Excellent technical communication skills
• Can multitask effectively across many customer conversations
• Experience reviewing and interpreting code
• Java experience is a plus
• IAM or CIAM experience is a big plus
• Experience working with developers as customers

All About You
Here are some qualities that we think will help make you successful at FusionAuth

• You love supporting customers in their success
• You aren't afraid of getting into some code
• You really enjoy working with others
• You love the startup vibe

Salary & Benefits

• Salary range: $80,000-$110,000
• Benefits: Medical, dental, and vision
• Bonus: Up to 10% depending on how well the company performs
• 401k: Yes!
• Education benefit: Yes!
• Stock options: Yes!
• Vacation: Flexible! Take what you need. :)

Salary
$80,000 - $110,000 per year