Technical Support Engineer

gazDataRails has created a SaaS solution that tackles one of the biggest challenges in finance departments: the overflowing amount of data that, up until now, was managed by an excess of Excel sheets. DataRails consolidates all cross-organizational data and enables finance professionals to follow it, manage it, and derive insights from analysis. Instead of spending time on manual consolidation, DataRails automates the consolidation process and the creation of financial reports. It’s cloud-based, so nothing gets lost, and it’s scalable so almost every feature can be added.

We are led by a team of experienced entrepreneurs with a history of successful outcomes. As the leading FinTech company transforming finance for Excel users who wish to benefit from financial automation, we recently announced a $43.5 million new funding round bringing the company’s total funding raised to more than $50 million! We were awarded #1 most promising global startup by Globes and 65+ leading VCs, as well as top 11 startups by Calcalist & Qumra Capital.

We are looking for an experienced Technical Support Engineer to successfully set up and maintain ETLs, provide top tier support, and correspond between our customer's systems and our platform. In this role, you will be working together with our Customer Success and Dev team on executing successful onboarding experiences and providing on-going support. If you are looking for a fantastic opportunity to join a growing team with lots of room for growth and impact, we would love to meet you!

• Be part of the onboarding process – meet our customers and identify the right ETL solution for them.
• Setup ETL/Integration solutions that are available within our platform.
• Work closely with the integration development team during the development of new ETL solutions.
• Solve technical issues that arise during the on-boarding and on-going stage

• 2-4+ years of experience in technical support engineering or integrations roles, preferably in a SaaS or software company
• Hands on experience working with databases, SQL
• Basic knowledge of networking and data security
• Experience working with web services (Rest APIs, SOAP)
• Excel skills a plus

• The base salary range for this role is $110k-130k/year. Final offer amounts are determined by multiple factors including prior experience, value add, and may vary from the amount above. Compensation package also includes meaningful equity and a 401(k) plan with 4% matching
• Top-of-the-line healthcare (medical, vision, and dental), with 100% paid coverage for you and your dependents
• Unlimited paid time off, and a flexible hybrid WFH workplace #LI-Hybrid #BI-Hybrid
• Perks include: mental health & wellness services, HSA + FSA, commuter benefits, professional development programs, gym membership, catered Meals + micro-kitchens, and more
• We help our team build their career and unleash their potential - we foster top talent and build distinct tailored growth plans which elevate both skills and income

We want to make sure everyone has an equal chance to participate and make a difference. DataRails is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. DataRails’ policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.