Technical Support Engineer

Schneider Electric has an opportunity for a Technical Support Engineer in our facility located in Apodaca
Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

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Great people make Schneider Electric a great company.

Are you passionate about leading and transforming teams while ensuring exceptional customer experiences? We are looking for a talented and motivated candidate to join our team as a Technical Support Engineer.

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• Direct customer support by Chat, Mail and Phone
• Troubleshoot single-phase UPS products
• Identify process gaps and drive continuous improvements
• Warranty Management
• Close Follow Up to the customer Cases
• Liaise with Commercial, Local Logistics, and Supply Chain Planning
• Champion IMPACT value

• SAP Knowledge (desirable)
• Basic-Medium electricity knowledge.
• Strong verbal and written communication skills
• Able to deal with stressful situations & multiple conflicting priorities
• Fluent in English, both verbal and written, is required
• Excel knowledge