Technical Support Engineer

Company Description

Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris.

In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada, United States of America, Morocco, Spain, France, Luxembourg, Poland, Portugal and Serbia. Also in 2022, we were certified as a Great Place to Work©.

In Portugal, we partner with over 120 clients and a team of over 500 people, working in projects for industries as diverse as banking, insurance, transportation, aviation, energy, and telecom.

Headquarters of the Nearshore IT center, Alter Solutions Portugal has a dedicated team of around 30 specialized professionals, integrated into projects with several internationally renowned clients.

Job Description

We are looking for an Android Technical Support Engineer with minimum 2 years of experience.

Technical Support

• Familiar with APIs and capable of supporting multiple applications.
• Skilled in technical analysis.
• Continuously monitoring for new tickets and alerts
• Replicates the behavior to troubleshoot issues using test devices and tools. Utilizes test devices, debugging tools, and development tools to triage issues.
• Communicate with stakeholders for any ticketing-related concerns, activities, assignments or urgent tasks.
• Exhausts all external and internal resources for research.
• Contributes to side-projects, tool automation, and team innovation.
• Regularly attends training programs and brown bag sessions to enhance capabilities.

Skills

• Android/Java
• Familiarity regarding usage with APIs (REST-based and/or related libraries)
• Critical Thinking and Problem Solving

Languages

• Portuguese (C1), English (C1), Spanish (C1)

Location

• Location will be Lisbon and the working model will be Hybrid, with at least 3 days at the office and with a possibility to increase to 5 days a week in the future. Candidates must be living in Portugal.