Technical Support Engineer

General Information

Ref #:

20230033327

Travel Amount Required:

None

Job Type:

Regular-Full Time

Location:

Alpharetta - Georgia - United States, Atlanta - Georgia - United States

Description & Qualifications

Description

UKG is looking for a passionate Technical Support Engineer to join our team in our Atlanta or Alpharetta GA.

In this role, your main responsibility will be functionally understanding customer problems, and problem solving / debugging to troubleshoot solutions with the goal of finding the root cause and fixing issues in both data and code. This role plays a huge part in the success of our team providing world-class technical support to our customers.

You will work on the Benefits Development Team and partner closely with our product, development, and infrastructure teams to drive complex issues to resolution. This position requires strong analytical, problem-solving, and troubleshooting skills, and you will need to handle difficult/sensitive situations with clients in a professional, timely, and thorough manner. Qualified candidates are self-starters, results-oriented, and highly-motivated to provide excellent customer service.

Responsibilities: • Provide the highest level of technical support working directly with internal and external customers to resolve problems and debug in order to find the root cause and/or fix issues. • Handle the coordination, organization, prioritization, and documentation of many cases. • Organize conference calls between multiple parties (clients, other teams, etc.) • Identify frequently occurring issues and coordinate with Product DevelopmentInfrastructure teams as needed • Provide recommendations for improving existing processes and procedures • Participate in on-call rotations including after-hours work

**** This is a hybrid role requiring to work in either our Atlanta or Alpharetta GA office 3x week ****

Qualifications

Qualifications:

• 2-5 years Microsoft SQL Server query language and performance troubleshooting • Knowledge of reading and working with Java, JavaScript • Prior experience in troubleshooting Web-based SaaS applications • Working knowledge of client/server applications and network technologies • Comfortable managing multiple, high-priority issues simultaneously in a team environment • Strong debugging, decision-making, and problem-solving ability • Proven ability to communicate effectively with internal and external stakeholders and clients

Preferred Qualifications:

• Kibana, Grafana, Kubernetes, Docker, GCP, MySQL, RabbitMQ experience is a plus • EDI

#LI-POST

#LI-Hybrid

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].