Technical Support Engineer

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The successful candidate will be more than simply a support executive. We’re looking for people who are interested in operational functions and is keen in developing skills and learning.

As a member of Technical and Case Support Team, the successful candidate will be responsible for providing support and excellent customer service to clients.

Responsibilities:

• Work with a dynamic Case Management Team and the Technical Support Team in the project management of Court Reporting cases.
• Coordinate and carry out efficient and professional physical equipment set up of all your cases. Handle the connectivity checks on the team real-time cases on daily basis until support has been handed over to the Court Reporting Team.
• Assist in the technical case set-up and clear out of cases. Setup and install workstations and mobile devices as needed.
• Effectively interfaces with executive level clients and or their administrative teams to understand the issues they are experiencing, coordinate, execute, resolve technical and case support request.
• Maintains daily logs on case set-up, incident, and solutions report on the cases you support. Prioritise incidents and complaints to assure all service levels are meet.
• Provide support to other operational works groups (Court Reporters, Case Managers, Operations and CAS contract Teams) in related to case support duties such as to ensure on-time delivery and ongoing support for all cases/clients.
• Solves complex problems taking a broad perspective to identify innovative solutions.
• Constantly review work processes and systems to deliver a more efficient and effective service.
• Provides support for company projects and events etc.
• Opportunity to travel overseas.

Requirements:

• Diploma or Degree holder with 1- 2 years client service experience in service industry. ITE graduates are welcome to apply for this role.
• Provide excellence customer service.
• IT/Technical support experience is beneficial although not essential, adaptable and ability to learn quickly on the job and have an interest in technology.
• Ability to work independently under pressure to meet system performance service levels.
• Good time management, ability to schedule and priorities.
• Effective problem solving.
• Ability to assess, analyze and research technical situations and provide viable alternatives.
• Ability to communicate effectively with wide variety of users, and teams.
• Flexible with hours, as occasionally required to work early mornings or late evenings and on weekend/public holidays depending on scheduling.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.