Technical Support Engineer

Mirantis helps enterprises move to the cloud on their terms, delivering a true cloud experience on any infrastructure, powered by Kubernetes. The company uses a unique as-a-service model empowering developers to build, share and run their applications anywhere – from public to hybrid cloud and to the edge. Mirantis serves many of the world’s leading enterprises, including Adobe, DocuSign, Reliance Jio, STC, Vodafone, and Volkswagen.

Mirantis is adding a Technical Support Engineer to our team! We are seeking a Technical Support Engineer to provide world-class technical support for Mirantis products and technologies.  These technologies include but are not limited to  Mirantis Container Cloud, Mirantis Kubernetes Engine, Mirantis Secure Registry, Mirantis Container Runtime and Mirantis Openstack for Kubernetes. You are a friendly, polished communicator who is inherently interested in solving complex problems and delivering a high level of customer satisfaction with every customer interaction (via help content and tickets). You will work closely with Sales Solution, Product Management and Engineering to represent the voice of the customer.

Main Responsibilities

• Provide technical support via customer support portal, phone calls, remote sessions, and email for Mirantis Products
• Provide assistance with upgrade, configuration, troubleshooting and best practices to customers 
• Work closely with the engineering team: Report product bugs, Request new features, etc.
• Contribute to Knowledge Base for Mirantis Customers and the rest of the team.
• Manage your workload properly to make sure all customer requests and issues are tracked and handled in a timely manner
• Occasionally work and be on call during weekends and holidays
   

• Four-year college degree preferred or work history equivalent (3+ years software engineering experience)
• Effective verbal and nonverbal communication skills in English and Japanese are required
• 1-2+ years of technical support or engineering or equivalent experience
• Strong Linux system administration skills.
• Hands on in troubleshooting distributed and large scale systems
• Good knowledge of Container technologies (Docker / Kubernetes)
• Familiarities with Cloud(AWS/Azure/GCP/Openstack) and virtualization technologies
• Ability to read and understand Python and GO code; good shell scripting skills

Nice to Have:

• Expert understanding of networking concepts and protocols
• Good knowledge of REST API.
• Good knowledge of Software-Defined Networking and Load Balancing Technologies.
• Experience with configuring, customizing, and extending Logging and Monitoring tools (Grafana, Prometheus, ElasticSearch, Kibana)
• Experience with Rook and Ceph
   

What does Mirantis offer you?
- Work with an established Silicon Valley leader in the cloud infrastructure industry;
- Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies;
- Be a part of cutting-edge, open-source innovation;
- Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued;
- Internship provides you with the opportunity to combine work and education;
- Professional development and training;
- Attend conferences and working groups;
- Modern bright office, centrally located and close to public transportation;
- Customized workstation (macOS, Windows, Linux);
- Company outings, happy hours, hackathons, and tech talks;
- Receive a competitive compensation package with a strong benefits plan.

We are a Leader for Container Management in G2 (#2 after AWS)!