Technical Support Engineer

Job Title: Technical Support Engineer
Location: Denver, CO (Hybrid)

About FusionAuth

FusionAuth is a fast-growing startup and leading provider of customer identity and access management (CIAM) software headquartered in Denver, Colorado. Our mission is to make authentication and authorization simple and secure for every developer. Our product helps businesses securely manage customer identities and access, ensuring a seamless and safe user experience for some of the largest brands in the world. We are committed to delivering exceptional value and satisfaction to our clients through top-notch service and support. With a great team and strong investors, we are expanding our team to help accelerate our growth and take FusionAuth to the next level.

Job Summary

We are recruiting a Technical Support Engineer who will join our engineering team and help us deliver excellent software support to our growing number of clients. In this role, you will understand our customers’ needs and help guide them through the issues they are having.

For this role, you must be a creative and quantitative thinker, and be able to quickly grasp complex, technical subjects. Our users are generally developers, and their support questions tend to be sophisticated. A successful candidate will often be able to respond to a customer’s questions by independently reading through code to find an answer, or stand up a test integration with a 3rd party system to try and reproduce an issue. CIAM can get complicated, and this role often feels more like solutions engineering than it does support.

Responsibilities

• Help customers integrate FusionAuth into their applications
• Open bug issues, and hopefully fix them, too!
• Contribute to our documentation efforts
• Participate in customer kickoff sessions

Qualifications

• 4+ years in technical support and/or software engineering roles
• Outstanding ability to help customers work through issues, and to understand complicated topics and solutions
• Able to quickly grasp and explain complex technical subjects
• Excellent technical communication skills
• Can multitask effectively across many customer conversations
• Experience reviewing and interpreting code
• Java experience is a plus
• IAM or CIAM experience is a big plus
• Experience working with developers as customers
• Located in the Denver metropolitan area with the ability to come into our Westminster office as needed

All About You

Here are some qualities that we think will support your success at FusionAuth:

• You love supporting customers in their success
• You aren't afraid of getting into some code
• You really enjoy working with others
• You love working in a fast-paced environment

Compensation

• $80k-$110k expected base salary range*