Technical Support Engineer

As a Technical Support Engineer you will be responsible for investigating and resolving complex technical issues that our customers experience, and handle various sensitive technical tasks that require a deep understanding of our product and systems. You will be working collaboratively between the Customer Experience team in NYC/Denver and our Engineering team in Israel, and use technical tools like SQL, log management systems and our back office software through cross-functional team work. 

How you'll make an impact:

• Scope and investigate technical customer issues and involve other teams as needed.
• Determine the right solution for each issue, provide a timely resolution and verify the issue is resolved.
• Manage technical escalations to Engineering teams when needed.
• Work closely with the Engineering, Product and Customer Experience teams.
• Take a proactive approach and help define efficient technical support processes.
• Create internal documentation of handling different issues and share with other team members.

What we'd love to see: 

• 3+ years of experience in a Technical Support Engineering role or a similar role.
• 2+ years of hands on experience with SQL and database queries.
• Ability to understand complex flows and provide creative technical solutions while applying critical thinking and responsibility.
• Technical and analytical mind with a hands-on approach.
• Team player with great interpersonal skills and a service / solutions orientation.
• Bonus points for being fluent in Hebrew
• Experience working with software logging tools is a plus.
• Experience working in a FinTech company is a plus.

Benefits and Perks:

• Base Salary: $109,000 - $128,000
• 100% health insurance coverage on selected plans (medical/dental/vision)
• Competitive compensation plans
• 401K matching
• Equity
• Flexible PTO
• Weekly lunch perks
• Zoom yoga
• Plenty of fun team activities
• Extensive career growth and development opportunities throughout a growing startup

About us: 

When we started Melio, we wanted to build more than an efficient Accounts Payable tool. We wanted to build a service that helps small businesses keep up with business. Melio is a B2B payments experience that not only saves time but also significantly improves cash flow. We aid to make payment workflow so simple it helps businesses focus on their customers, not their back office. With strong VC backing, the Melio team has continued to grow exponentially. Through our offices in New York City and Tel Aviv, our faMELIO is made up of hardworking go-getters. We love to celebrate the successes of our team, and the continued success of our growing company! 

Here at Melio, culture is one of our biggest priorities. We champion a team that fosters diversity and inclusivity in all aspects. Regardless of gender, age, race, nationality, sexual orientation, parental status, or disability, Melio will consider all qualified applicants during our process as we are proud to be an equal opportunity employer. Even if you’re on the fence about applying to an open role, please throw your specs in the mix -- we’d love to connect with you!