Technical Support Engineer

Company Description

We're seeking a Technical Support Engineer. Our support team is growing and looking for new members to join and provide the best service for our customers. 

You will have the opportunity to work with worldwide famous corporations in different domains, such as AdTech, automotive, IoT, gaming, and FinTech. 

Interesting? Join us!

PROJECT

We are looking for an experienced engineer who will start new projects and help with existing ones. 

We have a few different opportunities: 

Project for a USA company in Cyber Security industry: The Client is a provider of a digital engagement security platform intended to help businesses prevent malvertising threats and e-commerce fraud. The company's technology offers an innovative anti-malvertising security service, that effectively protects publishers and their audiences and advertisers from malvertising attacks executed through the programmatic advertising ecosystem

Project for a French company in the FinTech industry: The Client is a provider of an all-in-one expense management platform designed to streamline the tedious admin associated with spending and managing money at work. The company's platform delivers more visibility and automation to finance teams, combining spend approvals, virtual and physical cards for employees, expense reimbursements, budgets, and invoice management into one source. This helps businesses liberate themselves and their people from financial management and focus on their core business to do their best work

Job Description

• Respond to customer inquiries and technical support requests promptly and professionally 
• Ensure the agreed levels of service are met according to the Service Level Agreement (SLA) 
• Diagnose and troubleshoot complex technical issues related to software applications, hardware, and network systems 
• Collaborate effectively with cross-functional teams, including developers and QA engineers, to ensure timely resolution of customer issues 
• Conduct in-depth analysis of customer problems, identify root causes, and implement effective solutions 
• Maintain accurate and detailed records of customer interactions, technical issues, and resolutions in the ticketing system 
• Monitor and analyze system performance and availability, identifying and addressing potential issues to minimize downtime 
• Participate in the creation and maintenance of technical documentation, knowledge base articles, and troubleshooting guides 
• Assist in testing and validating software releases and updates before deployment to ensure quality and reliability

Qualifications

• At least 3 years of experience in a technical support role 
• Advanced proficiency in SQL 
• Strong command of JavaScript 
• Thorough understanding of API integration 
• Strong customer service orientation and the ability to effectively communicate technical information to both technical and non-technical individuals 
• Knowledge of log management tools and techniques 
• Understanding of backup management tools and processes to perform regular backup cleanups 
• Upper-Intermediate level of English 

WOULD BE A PLUS

• Experience with RDP for remote support and troubleshooting 
• Knowledge of Active Directory for user and security management 
• Familiarity with LDAP for authentication and directory services 
• Proficiency in Windows Server administration and troubleshooting 
• Experience with remote applications for deployment and support