Technical Support Engineer

Who we are:

Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.

Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.​

The Work:

To cater the needs of all the regions across the globe, the Google Workspace will administer and support Google business applications such as Gmail, Cloud, Docs, Calendar and Spam filters.

Responsibilities:

• Responsible for technical administration of corporate Google applications
• Provide technical support.
• Conduct research and assist Manager with recommendations for system improvements through the proactive monitoring and troubleshooting of solutions.
• Create and maintain thorough documentation related to administrative configurations, procedures and modifications of applicable corporate applications.
• Assist the Application Development team by performing applications testing and application deployments.
• Manage installations, patching and monitoring of development, testing and production application environments.
• Manage incident queue for business solutions team to ensure that all tickets are promptly assigned to appropriate team members and are resolved in a timely manner.
• Publish website analytics to key company stakeholders.

Most of our tasks are dealing with Google Workspace core services and managing the admin console for the clients this includes the following:

1. Workspace Domain Transfer Engineer

Experience in:

• Workspace domain and account verification and reconciliation procedures, including for unmanaged accounts and including knowledge of interdependencies with other Google products (eg Google Analytics)
• Workspace licensing entitlements for core enterprise specific features (eg Vault) and associated product types (eg Google Voice)
• Workspace Identity and Access Management, including OU, Group and user permissions and configuration
• Using the Workspace Admin Console to view, manage and audit configuration for enterprise organizations
• Customer facing migration experience, including service assessment, planning, execution, support and closeout, and including collaboration with relevant technical teams (Engineering, Support)
• Preferred: Experience in executing or managing a Google Workspace entity

2. Workspace Deployment Engineer

Experience in:

• Identity and Access Management, covering domain, OU, group and user setup and including an understanding of common enterprise SSO methods and providers and their integration points to Workspace using both Google (eg GCDS) and third-party (eg Active Directory, Okta) tools
• Configuring email authentication and routing, including experience in configuring SPF, DKIM and DMARC settings and of integrating cloud-based mail systems with relevant third-party security or antispam solutions
• Networking for cloud-based productivity and collaboration solutions
• Configuring security settings for enterprise-level Workspace deployments, including 2FA and DLP
• Managing high-volume data migrations of mail and files from cloud or onpremise systems into Google Workspace using both Google (eg GWM) and third-party (eg CloudM, BitTitan) systems
• Experience automating Workspace admin configuration using tools such as GAM or Terraform

3. Workspace Architect

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Experience in:

• Deploying or managing Workspace at enterprise scale (10K+ users, multiple regions or geos)
• Uderstanding a complex customer’s existing end user workloads from IDP to productivity & collaboration solutions to Document Management to integration with backend systems (eg HR and ERP systems) and the ability to define a technical migration roadmap to the Cloud for them.
• Identity and Access Management, covering domain, OU, group and user setup and including an understanding of enterprise SSO methods and providers and their integration points to Workspace using both Google (eg GCDS) and third-party (eg Active Directory, Okta) tools
• Implementing or managing end user facing enterprise security solutions covering device management, data retention and eDiscovery, data egress prevention, and auditing
• Developing performant and scalable integrations between Workspace with other Cloud or SaaS solutions
• Customizing or extending Workspace functionality using APIs or scripting (eg Apps Script)