Technical Support Engineer

Provide advanced technical support for the PxM product suite to primarily internal users (Tier 1, Release Engineering, Study Teams, etc). Works on complex, high-impact problems requiring expertise in PxM, specialized skills and multi-disciplinary knowledge

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Perform detailed analysis and investigation into incidents for device that are deployed globally for clinical research or academic data acquisition and data management. The analysis may require debugging the code base and proposing a code fix to resolve the incident.

Selects methods and determines criteria for applying solution. Scope of analysis requires an in-depth evaluation of factors and variables not easily identified.

Liaison directly with the R&D, product and other teams as needed to drive issues to resolution when there is an identified issue.

Monitor, track and escalate the resolution of product defects.

Diagnose and troubleshoot Clario PxM product suite devices.

OTHER DUTIES AND RESPONSIBILITIES:

Other related duties and projects as assigned.

QUALIFICATIONS AND SKILLS NEEDED:

Education:

Bachelor's degree in Business Administration or MIS, or related degrees.

Experience:

3+ years' experience with software programming using Java, Javascript, Python, SQL, HTML or other languages in support of enterprise-level, web-based software applications

Read, write, and debug advanced SQL queries for relational databases

Strong focus on customer service

Ability to prioritize and balance conflicting priorities

Ability to listen effectively and to communicate regarding technical information with a non-technical audience, both end users and internal colleagues

Ability to lead meetings and influence decisions

Excellent problem solving and analytical skills

Highly Desirable:

Experience in the life sciences pharmaceutical and biotech industry.

Ability to provide peer mentoring and guidance on java and web technologies.

Experience using or supporting relevant applications.

The duties and responsibilities listed in this job description represent the major responsibilities of the position. Other duties and responsibilities may be assigned, as required. Clario reserves the right to amend or change this job description to meet the needs of Clario. This job description and any attachments do not constitute or represent a contract.

The Department Head has the discretion to hire personnel with a combination of experience and education, which may vary from the above listed qualifications.

Courageously Curious

Our appetite to blend the best of domain expertise, technology and human understanding knows no bounds. We're relentless in pursuing the information, insights and inspiration that means we can continuously improve clinical trial site support services and technology solutions.

Behaviors:

• We learn; embracing change, questioning how we work, finding a better way. And if it doesn't go to plan, we don't blame each other; instead, we own it and grow together• We partner' with each other, with customers, patients and sites, working with them to understand their goals and then deliver the best solutions, Deliver Exceptional

We step forward because responsibility powers us; we don't leave others to do what we can do ourselves. We take charge of events, delivering exceptional work for our customers, patients and each other.

Behaviors:

• We prioritize; focusing on what matters, never compromising on quality.• We commit; delivering what we say we will, working with energy and intent, sharing what we learn with each other., People first, always

We think of others before we think of ourselves. We have a deep understanding of our customers, and deep empathy for patients-and each other. We're united by our purpose-it's why we go above and beyond to support each other, emphatically.

Behaviors:

• We do the right thing; for our customers, patients, sites and each other. And We're passionate about it.• We lift each other up; respectful of different views, we listen are inclusive, and support each other to succeed.