Technical Support Engineer

Monmouth College is prioritizing innovation and technological advancements. The college’s new president has made Digital Transformation one of the pillars of its Strategic Plan. This offers a distinct opportunity for a Technical Support Engineer to make significant contributions and experience unmatched professional development. We are seeking a collaborative Technical Support Engineer ready to take their career to the next level. Our client college recently upgraded its entire server, data storage, switching and wireless infrastructure. More investments in new laptops and classroom technology are planned for the coming year. Bring your passion for customer service and positive attitude toward change management to help improve processes while increasing your technical acumen and troubleshooting skills.

The Technical Support Engineer will support the components of the academic and administrative technology infrastructure. This position reports to the Chief Information Officer and works collaboratively across the IT department to consistently deliver exceptional service to our client. This position will work with a variety of networks, servers, and desktop platforms. The duties will adjust to match the technology portfolio and project workload. The work for this position will be performed at the client’s site.

Location: On-site

Responsibilities

• Configure equipment and software and coordinate the configuration as needed with external vendors
• Install, troubleshoot, and repair hardware, software, printers, phone and AV equipment
• Diagnose and solve problems with hardware, software, and the network
• Collaborating with the Senior Systems Engineer, Network Engineer and external vendors
• Assist with technical administrative tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that system components work together seamlessly
• Assist with maintaining internal infrastructure requirements, including account maintenance, laptop and desktop computers, servers, printers, phones, and operating system updates
• Assist the Help Desk and other teams with troubleshooting to identify root cause, and provide technical support when and where needed
• Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Work with internal and external partners to communicate project status, activities, and achievements

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
• 2-4 years relevant experience as a Technical Support Engineer or similar role
• Strong knowledge and proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with internet security practices and protocols.
• Familiarity with administering learning management systems (Moodle/Canvas/Schoology) is preferred.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Strong organizational and problem-solving skills.
• Ability to work independently and as part of a team, managing multiple tasks and priorities effectively.
• Prior experience facilitating discussions with end users is a plus.