Technical Support Engineer

There are 2 actors on a network, people and machines. Just as usernames and passwords are used by people to access machines, machine identities are used by machines to identify and access each other. Venafi is the inventor of the technology that manages and protects machine identities, the most important security initiative in our Global 5000 customers. We are Warriors!
Are you passionate about making a positive impact and protecting the world from cybercriminals? If so, you may be a natural Venafi Warrior!

How you’ll be protecting the world:

Venafi Technical Support Engineers provide multiple channels of technical assistance to help ensure Venafi customers are securely and properly using their Identity Management security platform. 

We are looking for either a junior person with strong potential or an experienced A+ team member.

• Technical support for customers purchasing and using Venafi products.
• Comfortable with office hours and able to adjust occasionally for customer convenience.
• Assist in the design of technical solutions for customers based on Venafi and partner products and technology.
• Work closely with other field teams to ensure cohesive product and services solution.
• Proactively communicate customer problems and record all customer interactions in our CRM system.
• Assist the Customer in performing the installation and customization of Venafi products in the customer’s environment.
• Establish and maintain effective working relationships with clients.
• Work effectively with QA and development to troubleshoot and resolve complex product issues.
• Ability to potentially travel for customer or company events.
• Help create and deliver product training.

The ideal Venafi Warrior will be armed with:

• Enterprise level troubleshooting and Support experience
• Public Key Infrastructure (PKI) including technology, standards, and implementations.
• Securing Internet applications, e.g., cryptography, standards, techniques.
• Understanding of large network design, layout, and operations.
• Identity and Authentication technologies, e.g., LDAP, Active Directory. Okta, SAML, CyberArk
• Database (MS SQL/MySQL) experience, including the ability to write queries.
• Excellent presentation, verbal, and written communications skills.

What sets you apart?

• Bachelor's degree or equivalent experience.
• Experience using Venafi's products and encryption technologies.
• Experience with Web application technology (MQ, Mainframe, WebSphere, IIS, F5s) environments a plus.
• Understanding of web application design and implementation.
• Basic scripting or coding understanding. (Bash, PowerShell, C#, Python)
• Experience working Kubernetes, Docker, or APIs
• Direct security or systems management industry experience.
• CISSP or other security certificates a plus.

While you are busy protecting the world, we’ve got you covered!

In addition to fostering a virtual first collaborative environment, Venafi offers a benefits package that is in the top 10%. Venafi pays 90% of the monthly premium for medical insurance and 100% of the monthly premium for dental, vision, life insurance, short and long-term disability, and accident insurance for both team members and their families. We offer an open time off policy and observe 12 holidays each year. We also offer a 401(k) with company matching, company HSA contribution, 2x salary employer-paid life insurance, parental leave, pet insurance, fertility, adoption and surrogacy benefits! 

More About Venafi:

Venafi is the undisputed leader in Machine Identity Management. Why? Because we created the category and are light years ahead of anyone that would consider competing! Gartner has recognized Venafi as number one in our space and as it turns out, one is NOT the loneliest number!

Venafi is the inventor of the technology that secures and protects machine identities. The Venafi platform provides visibility, intelligence, and automation for SSL/TLS, IoT, mobile, cloud native, Kubernetes, and SSH machine identity types. Many of the largest organizations in the world use Venafi.
Billions of dollars have been spent protecting usernames and passwords and almost nothing managing machine identities—organizations are just now realizing that managing and protecting machine identities is as important as managing usernames and passwords. The bad guys know this and are using stolen or forged machine identities in their cyberattacks. In fact, Gartner says 50% of network attacks will use machine identities.

Come help us protect the world!

#LI-Remote

#LI-HA

The anticipated pay range for this position is $90,000 to $110,000. This is a general estimate for informational purposes only. The actual salary offered will be determined based on the candidate’s relevant qualifications, experience, and skills.  

*Upon review of the candidates and based on the objective factors listed above, this position may be filled at a higher or lower tier. 

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.