Technical Support Engineer

Catalogic Software helps organizations worldwide to protect and manage corporate data. We are committed to delivering the industry's most intelligent data protection and system recovery solutions for multiple of operating systems and applications.

Responsibilities:

• Providing technical solutions
• Responding to technical requests from customers through different channels (email, telephone calls). Participation in remote sessions with customers.
• Participate in daily meetings discussing problems and collecting proposed next steps for your coworkers.
• Managing and resolving support issues with a high degree of technical complexity
• Developing tools that will help in diagnosing, resolving or triaging problems
• Documenting knowledge in the form of incident notes, technical articles etc.
• Timely follow-up on customer commitments,
• Effectively prioritizing process / product refinements;
• Relaying lessons learned and feedback internally to our other client-facing and technical teams

What you bring to the table:

• As a Technical Support Engineer, you are a good communicator and a trusted technical resource.
• You have worked with demanding customers, and you demonstrate good skills in prioritization.
• You love learning new technologies and getting your hands dirty to solve challenging technical problems.
• You can easily communicate in English language.
• Must have: Linux, Windows  , Scripting (Bash or other), Communication Skills, critical thinking, problem solving skills.
• Nice to have knowledge of Comuter Security, Windows PowerShell, familiarity in Linux and Windows applications (MS Exchange, Oracle and  other)
• German language is a big plus.

What you can expect from us:

• Salary depending on your skills and experience  
• All necessary equipment such as laptop, additional monitor and accessories
• Individual career path and professional development initiatives
• Regular performance reviews (once a year)
• Remote work and flexible work hours (we're fine with breaks in the middle of the day);
• Set of non-salary benefits (Medicover, Multisport, Life insurance, Refferal Program etc.) 

If you're excited about this opportunity and think you'd be a great fit, please apply! We can't wait to hear from you!