Technical Support Engineer

As a Technical Support Engineer, You will work with our world class developers and the greater team to assist customers and Field Engineers with a variety of challenges, including autonomous behaviors, hardware and software issues,, networking, and more. Reporting directly to the Technical Support Manager, you will take ownership for resolving technical customer issues for our Stretch Robot in a short time. To thrive in this role, you must have strong communication skills and be driven to provide excellent customer service support solutions while growing your software and robotics skills.

Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe-inspiring viral videos on YouTube have shown the world what remarkably capable robots can do. Now we are quickly becoming a recognized leader in automation solutions for industrial applications and warehouse logistics.

Day to day activities:

• Manage Cases from on-site Field Service Engineers and Customers
• Queue Management to reduce long running issues and drive KPI to manage the issues
• Respond to Troubleshooting emails and chats in a timely and responsible manner
• Diagnose, reproduce and document software issues for Development
• Suggest new features based on customer feedback

Desired Skills:

• Bachelor degree or higher in Engineering/Computer Science related subject
• Excellent computer and interpersonal skills
• Proficiency in a high level programming language such as C++

Job profile:

• A take-charge problem solver: Confident in demonstrating expertise and directing interactions with customers
• A positive individual who takes pride in providing a high standard of service and support to customers
• A knowledge seeker: A self-starter and quick learner who grasps concepts and processes quickly and intuitively
• A team player: Work with others and support different functions across teams

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position.

Boston Dynamics will never ask you to divulge your personal financial or account information as part of its recruiting process.

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