Technical Support Engineer

About Ubiquiti

At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. Our growth is made possible by the dedicated team of hundreds behind the scenes. From software developers and product managers to designers and strategists, Team UI is driven to achieve our common goal: Rethinking IT. At Ubiquiti, you’ll heighten your potential and broaden your horizons - all while shaping the future of connectivity.
Kaunas R&D office is looking for an experienced Technical Support Engineer.

The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience.

Key Responsibilities:

• Issue Analysis – Analyze complex technical problems by thoroughly examining log files to identify root causes, patterns or recurring errors.
• Test Lab – Recreate customer topologies using various Ubiquiti and third-party devices. Simulate various scenarios and topologies to troubleshoot and validate solutions.
• Collaboration – Work in tandem with technical team members to deliver exceptional customer service. Communicate errors and solutions to development team, provide guidance and recommendations for QA automation team.

Knowledge and Experience

• Network Protocols Knowledge: broad understanding of core network protocols, services, and tools.
• Operating Systems Experience: hands-on experience with Linux.
• Wi-Fi Radio Technology: knowledge of Wi-Fi radio technologies, Wi-Fi standards, and Wi-Fi connectivity troubleshooting.
• Issue Tracking: proficiency with issue tracking tools and processes.
• Interpersonal and Communication Skills: excellent written and verbal communication skills.
• Language Proficiency: English, Lithuanian.

Benefits

• Professional development through hands-on engagement with next-generation products.
• Brand new office with car parking place.
• Paid lunch and snacks.
• Private health insurance.
• Competitive salary depending on your qualification.