Technical Support Engineer (ADB)

About Beyondtrust

BeyondTrust is the worldwide leader in Privileged Access Management, offering the most seamless approach to preventing data breaches related to stolen credentials, misused privileges, and compromised remote access.

Our cyber security solutions are trusted by 20,000 customers, including half of the Fortune 100, and operate from 13 offices across 8 countries with 1,200 employees.

Recent awards include

• UK’s Best Workplaces 2022 - UK’s Best Workplaces
• Best Workplaces in Technology - Fortune Magazine 2021
• Diversity in Tech Employer Award 2020 - WomenTech
• Top Work Places 2021 - Atlanta Journal Constitution

Position Summary

Manage customer communication and expectations Provide phone, email and chat Support to assigned accounts. Provide troubleshooting and debugging of customer problems. Transition product issues to Engineering and product enhancements to Product Management, tracking status to the customer regularly. Escalate critical issues and roadblocks to the next tier of Support and be part of the on call rotation for the assigned product team.

Education and Experience:

• Bachelor’s degree or relevant experience in a related technical field
• Proficiency at the use of a system editor like Vi or Emacs (Vi preferred as this is the available editor by default)
• Proficiency at shell scripting, and familiarity with scripting languages like Bash, PowerShell, Perl, Python, TCL, Expect, and others
• Experience with C (Nice to have)
• Experience with Kernel system calls
• Experience with Active Directory and GPO
• Knowledge of Network Topology/Layers, Networking Tools and Utilities (tcpdump, Wireshark, netsh), configuration, and troubleshooting
• Experience with Unix/Linux administration, how a process can get started as a service, Name Services, and PAM
• Experience with Kerberos, SSL, LDAP, Active Directory, and web server configuration, trouble shooting, and interpretation of diagnostic messages
• Experience with system administration tasks related to application configuration, Unix/Linux security, Windows, File System types and ACLs, OS Capabilities, and SELinux
• Experience with how processes exchange data
• Experience with general SQL language and RDMBS concepts
• Understanding of strace, ltrace, pstack, and other instrumenting tools to monitor a process
• Understanding of Java tools like keytool to manage SSL certs in Java, curl and/or wget

Soft skills: 

• Strong dedication to customer care.
• Strong team interaction skills.
• Excellent verbal and written communication skills, in person, by telephone, and with large teams.
• Ability to understand and analyze customer technical needs.
• Ability to participate, contribute and interact with cross-functional teams.

What about the Perks?

• True flexibility with managers who trust you to work in the way most productive to you
• Regular hackathons/lunch & learns/social events
• Always working with the most modern technologies (as a cyber security company we invest heavily in this area, we can’t fall behind!)
• Wellbeing events such as yoga/meditation/home workouts
• 25 days’ holiday which increases with length of service
• Competitive pension scheme
• Vitality Private Healthcare for you and family
• Medicash Benefit (including Dental cover)
• Life Insurance (4x annual salary)
• Income Protection if you are unable to work due to ill health
• Paid parental leave
• Sabbatical leave
• Employee Assistance Programme
• Co-investing opportunity

Why join BeyondTrust?

A healthy and motivated workforce goes hand-in-hand with the success of the company and the happiness of our customers. So why wouldn’t we give you the flexibility, perks and career confidence that you need to get the job done?

As a member of the BT Team we trust and empower you to be the best version of yourself whether that means working in your favourite superhero costume from home or solving complex problems whilst feeding the kids porridge!

We want you to feel at home in the BT family. That means diversity and inclusion isn’t just a policy to us. We recognise amazing talent doesn’t come in “one size fits all”. Our team collaboration extends from Singapore to Nova Scotia and everywhere in between with inspiring women in leadership roles everywhere you look.

We also want to give you the opportunity to constantly evolve (shout out to the Pokémon fans). If you want to learn a new skill or improve the way the team works, your voice will be heard. Hackathons and self-improvement workshops are always there for you to get involved in. Progression routes are clear for those who want it, so don’t expect to be in the same position 2 years from now.

Are you ready to take your career above and beyond?

Apply now!

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