Technical Support Engineer (AdTech)

Company Description

We are looking for a Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for the Customer platforms’ availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. 

You will be part of a dynamic team with a balanced mix of software and technology infrastructure backgrounds. The Senior Technical Support Engineer will provide subject matter expertise, resolve break/fix scenarios, and engage broader teams when necessary. You will partner with engineers, vendors, and client services to deliver successful technical solutions. This role requires limited supervision and guidance while executing associated functions and responsibilities. 

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CUSTOMER
The Сustomer is a rapidly growing US AdTech company. The company was founded by 3 former Google employees, and it has a highly technical team and an excellent technological culture. This product provides extremely high-scale Bidder-as-a-Service solutions in advertising technology, works with global businesses, and has raised $28M to date (including the most recent Series B raise of $15M). 

Job Description

• Troubleshoot platform issues 
• Participate in on-call rotations and be an escalation contact for service incidents 
• Address Customer escalations, providing timely solutions and support 
• Configure and set up new Customer environments to meet specific requirements 
• Respond promptly to PagerDuty alerts to ensure system reliability and uptime 
• Monitor production systems to proactively identify and mitigate potential issues 
• Provide clear and helpful responses to inquiries on Slack 

Qualifications

• At least 4 years of experience in a technical support role 
• Proficiency in one of the following programming languages: C++, Java, JavaScript, or Python 
• Strong experience with SQL 
• Hands-on experience with AWS services 
• Familiarity with CI/CD processes and best practices 
• Solid experience working with Linux systems 

WOULD BE A PLUS: 

• Experience in the AdTech domain 
• Experience with Kubernetes 

Additional Information

PERSONAL PROFILE

• Proactive attitude 
• Desire to develop new and unique ways to improve the organization and to create new opportunities 
• Willingness to learn quickly and grow within a team of support engineers 
• Excellent communication skills 
• Problem-solving and analytical skills