Technical Support Engineer (Ambler, PA)

About Us

https://www.youtube.com/watch?v=Ngxnl8ZzIso

• 18 PTO days + 3 floating holidays & 10 paid holidays per year
• Generous tuition reimbursement towards a Masters or Bachelors degree
• 401K match up to 6%
• 12 weeks of 100% paid paternity/maternity leave

The Opportunity

Berkadia is seeking a Technical Support Engineer who will support all IT onboarding, offboarding and IT asset management tasks for the company. The individual selected will perform troubleshooting, repairs, and replacements of defective computer hardware as well as IT administrative tasks as they relate to the onboarding and offboarding of all users. This individual will also provide remote and onsite computer hardware, software, and application support to users.

What someone will need to be successful in this role

• Hands-on experience with maintaining and troubleshooting Operating Systems such as Windows 10 and Mac OS
• Experience with Apple, Android and Windows Mobile devices
• Proficient in O365

• Experience deploying, updating, and troubleshooting System Center Endpoint Protection and related Malware Definitions

• An understanding of troubleshooting computer hardware
• Excellent customer service skills and the ability to provide support to all levels of employees
• Microsoft, CompTIA, Apple Certifications (preferred but not required)

• Working knowledge and configuration of Windows Server 2008, 2012 and 2016 is a plus

Responsibilities

• Apply baseline computer configurations (Imaging) to new and redeployed laptops and desktops
• Maintain workstation compliance to Berkadia security standards
• Answer incoming calls to IT related to questions or issues 
• Configure and ship computers and equipment
• Maintain inventory of computers and peripherals
• Perform equipment check-in and check-out tasks to ensure all Berkadia equipment is accounted for
• Assist in the documentation of technology related assets
• Work closely with HR on all onboarding and offboarding requirements
• Provide HR and hiring managers with information needed for a successful onboarding Process new hire access requests in Active Directory, SharePoint, and various internally managed applications and software licenses
• Conduct new hire orientation sessions 
• Provide a white-glove onboarding experience for new users remotely with the potential for some in-person meetings, walking them through the technical steps of the onboarding process 
• Act as an IT point of contact for all new hires during their initial onboarding and ensure their issues are addressed in a timely manner 
• Maintain a consistent onboarding experience for all new employees 
• Provide reports to management on new hire progress, issues, and trends 
• Propose solutions and improvements to our Onboarding and Offboarding processes 
• Point of Contact for all employee access termination requests and IT equipment collection 
• Assist with the maintenance of software packages for user-based computers throughout the enterprise
• Coordinate the reclaiming and redeploying of corporate IT Assets in accordance with the corporate IT Asset Management policy. Works with IT Asset Management Vendor to recycle and dispose of non-mission critical desktop equipment.
• Assist with patch management activities of Microsoft related software using SCCM.

#LI-IM1