Technical Support Engineer (APAC)

About the Role

Zero Hash is looking for a Junior Technical Support Engineer, with a background in FinTech SAAS businesses, who is looking to build the infrastructure for Finance 2.0. You´ll be responsible for ensuring smooth technical operations across our client base and tech stack. You will be the public face of the company and interact directly with our partners.

This is a perfect role for someone who is looking for a fast-paced role in a hyper-growth company, with high reward.

Job Description:

• Provide analysis and real time reporting for major incidents, SLAs, SLOs, etc. to key partners
• Support incident response on critical applications and infrastructure issues
• Ability to communicate technical issues to customers
• Triage and troubleshoot system issues
• Work closely with developers and operational teams on escalated technical issues
• Manage Zendesk and JIRA related workflows
• Create alerts and dashboards based on application logs and business metrics
• Strive for zero outages and a low level of production issues.

Requirements:

• 1-3 years Experience of technical operations and customer support
• Knowledge of relational/document-oriented databases incl. SQL
• Ability to perform REST API/FIX API troubleshooting
• Familiarity with Python/Bash scripting is a plus
• Familiarity with FIX API/WebSocket API is a plus
• Basic understanding of a blockchain and trading environment is appreciated
• Experience with Zendesk, Jira, Confluence, and real-time monitoring tools such as grafana, prometheus, loki, opsgenie

Benefits

We believe a happy, motivated, and healthy team is the best way to succeed. We offer the following benefits:

• Chance to earn equity
• Maternity & Paternity leave
• WeWork Membership
• WFH Yearly Stipend
• L&D Stipend (after 6 months)

About Zero Hash 

Zero Hash's full stack financial infrastructure seamlessly connects fiat, crypto and stablecoins, enabling a better way to move and transfer money and value globally. Zero Hash provides the complete technical infrastructure (delivered through API and SDK) as well as the global regulatory stack to easily and compliantly send, receive, store, and convert fiat, crypto, and stablecoins, in one platform.

Start-ups, enterprises and Fortune 500 companies, including Stripe, Interactive Brokers, Shift4, Franklin Templeton, and MoonPay embed our infrastructure to power a diverse range of use cases: cross-border payments, commerce, trading, remittance, payroll, tokenization, wallets and on and off-ramps.

Backed by Interactive Brokers, Point72 Ventures, NYCA, Bain Capital, and tastytrade.

The Zero Hash Culture

All Zero Hash employees are guided by the following characteristics and core principles:

• Independence/Ownership - An ability to work autonomously. Join Zero Hash, pitch ideas, and shape the work you do.

• Passion - We are innovating quickly and challenging the status quo. We want you to think big, be creative and ​make a difference every day.

• Collaborative - A good attitude and respect for others. We’re teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of “we” not “me”.

• Initiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same.

• Empathy - An ability to listen, respect, and understand your co-workers, customers, and everyone you interact with no matter how different they are to you.

• Adaptability - An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.

• Transparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa.

• Integrity - Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset.

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For candidates based in Colorado, please contact colorado-wages @zerohash.com to request compensation and benefits information regarding a particular role(s). Please include with your email the city you reside (or intend to reside in Colorado) and the title/link to the roles you're interested in.