Technical Support Engineer (Client Site Engineer)

As one of the fastest-growing IT companies in the Midwest, GadellNet Consulting Services inspires and enables hundreds of businesses to leverage technology to drive phenomenal business results. We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered.

GadellNet is a family-friendly company that prides itself on its ability to recruit, train and promote qualified individuals. We celebrate differences in our employees and are committed to creating an inclusive environment for all. We hire the whole person and invite all employees to bring their authentic self to work. We are an Equal Opportunity Employer and are proud to employ a highly talented, diverse team.

We believe in supporting our communities and employees that have supported us throughout our growth. GadellNet is a Certified B Corporation, which means we are legally required to consider the impact of our decisions on our employees, customers, suppliers, community and environment. We believe in using our business as a force for good. 

About the Position:

As a Client Site Engineer, you will be responsible for resolving issues on-site at client locations that cannot be resolved remotely by our service desk. Resolution to issues may involve the use of hardware diagnostic tools, warranty replacements, and installation of new equipment. As a Client Site Engineer, you will have the opportunity to work with different clients each week as well as weekly recurring visits for some of our larger clients.

Responsibilities:

• Serve as the subject matter expert for any assigned client to support our consulting services team. This includes assisting to collect data and analysis for the use of quoting new opportunities.
• Responsible for creating, and updating client specific documentation on hardware, software, 3rd party vendors etc. for new and existing infrastructure.

• Provide technical assistance and support related to computer systems (PC and MAC), networking equipment, UPS devices, Printers, ISPs and 3rd party software and hardware

• Communicate technical resolutions to non-technical clients as well as provide the occasional training on hardware and software usage.
• Install, configure and repair computer hardware, networking hardware, computer peripherals and software including warranty repair claims with OEM Manufacturers (Dell, Lenovo, HP, Apple, Meraki)
• This includes the setup and migration of new workstations, as well as assisting our project team to complete initiatives such as network hardware installations, and server migrations.
• Low Voltage Work: cabling, mounting network equipment, assembling/mounting server and network racks, mounting TVs and other AV equipment
• Participate in an on-call rotation

Requirements:

• 4 or more years of experience troubleshooting and working with the following systems:
  • Desktop and Laptop systems (PC, MAC is a PLUS)
  • Tablets and Mobile Devices – Microsoft, Apple, Android
  • Active Directory (Add/Removing Users, Modifying Permissions, working with GPO, and Powershell)
  • Microsoft Windows Server Operating systems Server 2019 and older
• At least 2 years of experience working as or with the following technology:
  • UPS Devices – Installing and configuring desktop and larger server room devices
  • Networking Hardware – Installation and configuring design
  • ISP cutovers
  • VOIP phone systems
  • Microsoft Exchange Server or Online Exchange (Office 365)
• Proficiency in troubleshooting complex systems and understanding network infrastructures
• Extensive application support experience Including
  • Microsoft Office 365/ Microsoft Office
  • Microsoft Teams
  • Workstation Imaging Software
  • Antivirus
  • Workstation Encryption (Bit Locker)
  • Backup/Recovery Software
  • MDM software
• Knowledge of diagnostic utilities, and ability to research a wide range of issues
• Excellent communication skills, both written and verbal. This includes strong interpersonal skills, with a focus on rapport building and listening and questioning skills.

Values:

At GadellNet, our core values guide our decision-making process, overall empowerment of our employees and assignment of responsibility within our teams. This role is meant to create an experience that supports the values and goals of GadellNet and fosters a one-of-a-kind service experience for our Clients. This experience creates brand awareness and equity, as well as establishes a culture that attracts and retains the top talent available in our markets.

• Make an Impact
• 100% Responsibility 0% Excuses
• Grow or Die

#IND