Technical Support Engineer

• Engage directly with customers support tickets providing timely accurate and empathetic support to meet defined SLAs.
• Triage investigate and resolve technical and product issues related to cryptocurrency transactions blockchain ledger activity and API integrations.
• Own customer escalations end-to-end collaborating closely with Engineering.
• Participate in on-call rotations including occasional weekend coverage to support our global 24/7 operations.
• Lead and contribute to incident management efforts including post-incident reviews and root cause analysis.
• Build improve and maintain internal support tooling and operational workflows utilizing AI-driven engineering tools to increase team efficiency and automate recurring tasks.
• Improve external help documentation and maintain an internal library of high-quality vetted answers for recurring issues.
• Provide technical expertise for core products participating in bug bashes and UAT as needed.
• Contribute to team OKRs and cross-functional projects that improve customer experience reliability and operational excellence.

• Multistakeholder - you have dedication and commitment to our customers shareholders employees and families and local communities.
• Mindful - you seek to be respectful an active listener and to pay attention to detail.
• Driven by Excellence - you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence that you do not tolerate mediocrity and you work intensely to achieve your goals.
• High Integrity - you seek open and honest communication and you hold yourself to very high moral and ethical standards. You reject manipulation dishonesty and intolerance.
• Future Forward - you anticipate change embrace experimentation to create real impact adapt quickly stay curious and prioritize learning and progress over perfection.

• 2+ years prior experience in technical issue resolution in a fast paced global support team supporting SaaS based product or relevant experience in financial services.
• Experience in helping customers to diagnose and debug development issues.
• Programming experience in one or more of the following languages: Javascript PHP Objective-C Python Golang and Solidity.
• Ideally an understanding of AWS and GCP cloud solutions REST APIs distributed systems databases and developer tools.
• Knowledge in the following tools preferred: SQL Postman Kibana Jira Salesforce Confluence.
• Experience with developer communities such as Discord or Gradual.
• Proficiency with AI-enhanced engineering tools to streamline development and troubleshooting workflows (e.g. GitHub Copilot Cursor or Claude Code).
• Proven background in incident management including leading high-priority technical escalations conducting root cause analysis (RCA) and participating in on-call rotations.
• Demonstrated problem-solving approach and analytical skills.
• Have a talent for writing and a skill for communicating complex problems clearly.
• Multilingual skills are preferred.
• Availability to work on weekends and holidays as needed.
• Experience/familiarity with Slack Apple MacOS and GSuite.

What We Do

Circle (NYSE: CRCL) is a global internet financial platform company powering the foundation of an open borderless and programmable economy. Circle connects financial institutions enterprises and developers to the next generation of the internet financial system through digital assets such as USDC Circle Payments Network for global money movement and Arc an enterprise-grade blockchain designed to become the Economic OS for the internet. Supporting trillions of dollars in economic activity and serving hundreds of millions of users worldwide Circle enables value to move with the speed security and transparency of the internet. Circle is committed to visibility and stability in everything we do. As we grow as an organization we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity Future Forward Multistakeholder Mindful and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder.

Why Work With Us

Our employees are treated as people first with a real purpose for being here. Circle has created an environment where people can thrive grow be challenged and constantly build on their career. It's this same environment that draws competitive strength from within our employee base.

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