Technical Support Engineer (Hybrid)

At Bluesight, our mission is to create groundbreaking medication intelligence solutions that increase efficiency, safety and visibility for health systems and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 2,000 customers tracking medications using our proven solutions.

We are looking for an energetic Technical Support Engineer who will provide technical and network problem resolution to end-users (customers and internal) by performing a question-based diagnosis process while guiding users through step-by-step solutions. The Support Engineer will help complete IT questionnaires, assessments, and work with hospital IT to ensure hardware and software meets their standards. 

This hybrid position requires access to hardware and is open to applicants local to either of our offices: Washington D.C. Metro area or Austin, TX.

Duties and Responsibilities

• Answer inbound phone calls from customers on the technical support line
• Respond to emails from customers
• Assist employees with general IT issues such as email, wireless, and other IT product
• Assist customers with technical issues related to Bluesight products and solutions
• Resolve issues, maintain high-end customer satisfaction and confidence
• Analyze application data and ensure accuracy with resolutions
• Security assessments and remediation
• Other duties and technical projects as assigned

Qualifications and Requirements

• Bachelor's degree required. Electrical or Computer Engineering Degree Preferred
• 2-3 years of experience in administering and/or troubleshooting issues related to hardware, IT systems, and networks
• Advanced network troubleshooting abilities required - you should be comfortable with Wireshark (or similar) and be able to quickly and correctly troubleshoot local networks
• Experience with Linux server administration strongly preferred - you should be comfortable with Linux file structures, networking, process management and general configuration best practices.
• RFID hardware experience preferred
• A+ or Net+ or equivalent certifications strongly preferred
• CCNP or CCNA certification preferred
• Healthcare experience a plus 
• Strong attention to detail, analytical, and problem-solving skills
• Professional and polite demeanor
• Knowledge and experience within a SaaS environment is preferred

This position is a remote position and open to applicants in the continental United States.

Why Bluesight?

Bluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it. We truly believe that where you work and what you do matters. Join us as we revolutionize the hospital pharmacy landscape!

-Competitive salary

-Time off when you need it – unlimited vacation days!

-Generous insurance coverage

-401k program with a company match

-Fun, collaborative culture!

EOE AA M/F/VET/Disability

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.