Technical Support Engineer II - Global Product Technical Support

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Technical Support Engineer for Beckman Coulter Diagnostics is responsible for providing real time technical support for the global support organization and responds to technical procedural inquiries and concern. The engineer will advise a course of action for problem resolution and provide verbal and written communication to internal and external customers as needed.

This position is part of the Global Product Technical Support (GPTS) department located in Chaska, MN and will be onsite .At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Systems Technical Support team and report to the Manager of Technical Engineering Support responsible for directing and controlling the activities of the Systems Technical Support team to provide global technical support for the installed customer base, commercial operations, subsidiaries, and distributors. If you thrive in a multifunctional, problem-solving and supporting role and want to work to build a world-class Service and Support organization-read on.

In this role, you will have the opportunity to:

• Provide real-time technical support to the global support organization by responding to technical procedural inquiries and concerns promptly and effectively.
• Trend, analyze, and interpret field-generated data by collecting and analyzing data from the field to identify trends, patterns, and potential issues. This information is used to provide technical support for Corrective and Preventive Actions (CAPA) and technical alerts to address any emerging problems.
• Develop technical documentation, training materials, and troubleshooting tools to assist customers and support staff in troubleshooting and resolving technical issues.
• Manage and update all relevant documents related to the department and service support activities. Ensure the accuracy and traceability of records to comply with Good Manufacturing Practices (GMP), International Organization for Standardization (ISO), Food and Drug Administration (FDA), and company policies regarding compliance.
• Collaborate with cross-functional teams in the implementation of product enhancements. Serve as a liaison between Field Service and Development/Tech Ops through task teams, facilitating communication and coordination to achieve project goals. Work with team members to develop goals, plans, resolve problems, and successfully achieve objectives.

The essential requirements of the job include

• Bachelor's degree in Electronics, Biomedical Engineering, Chemistry, Medical Technology or related field with 2+ years' experience, or Master's degree in field with 0+ years of experience.
• Understanding of customer's needs, expectations, and obstacles to identify and suggest ideas or enhancements
• Understanding complex technical and non-technical documentation and effectively communicating with internal and external contacts to ensure positive outcome
• Technical troubleshooting and data analysis skills
• Ability to travel globally as required, 25% or less

It would be a plus if you also possess previous experience in:

• Demonstrated ability to collaborate cross functionally and drive change to improve customer experience
• Strong software knowledge, including Windows, and PCs

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At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.