Technical Support Engineer II, GPTS SSA

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Technical Support Engineer II, Global Product Technical Support (GPTS), Software Systems & Association (SSA) for Beckman Coulter Diagnostics is responsible for providing technical support for new product development as well as global support for the installed customer base, commercial operations, subsidiaries, and distributors.

This position is part of the Global Product Technical Support Team which is a global team, and this position will be onsite in Miami, FL or Chaska, MN or Brea, CA. Associates are expected to work at least three days in the office, with the opportunity to work 2 days remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Global Product Technical Support Team and report to the Manager, Global Product Tech Support SSA responsible for leading a team of support engineers for Automation. If you thrive in fast paced supporting environment where communication skills are an essential prerequisite with the ability to influence across the organization and want to work to build a world-class support organization-read on.

In this role, you will have the opportunity to:

• Knowledge of automation systems in diagnostic, middleware field.
• Trend, analyze and interpret field generated data and advise a course of action for problem resolution.
• Take a systems approach to instrument issues evaluating implications of both software and hardware on product performance.
• Provide recommendations in development projects as a customer and service advocate.
• Develop creative and effective support strategies, drafting product documentation such as service manuals and software and hardware installation procedures for use by internal and external engineers.

The essential requirements of the job include:

• Bachelor's degree in engineering, science, or related healthcare industry field.
• Instrumentation experience preferably in the medical diagnostic field.
• 2+ years of relevant experience in the healthcare or biotechnology industry.
• Must be willing to travel internationally and domestically approximately 25% of the time.
• Must be able to support 24/7 on call, as needed.

It would be a plus if you also possess experience in:

• An interest in data analytics as applied to failure analysis and corrective actions.
• Focused Urgency - Displays initiative and a willingness to "get it done".
• Focuses energy on meeting key targets to achieve quality results. Builds action plans to achieve goals.
• Customer Focus - Learns customer business needs and acts to meet those needs. Communicates regularly with customers to learn about their business challenges and requirements.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

The annual base salary range for this role is $70,000 - $80,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

#LI-AP1

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.

If you've ever wondered what's within you, there's no better time to find out.