Technical Support Engineer - IPP

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Technical Support Engineer - IPP

Adyen is looking for a curious and driven Point-of-Sale (POS) focused Technical Support Engineer to strengthen our growth in APAC. Within our Singapore team, you will be the first point of contact for our merchants across the globe, working together with multiple internal Adyen teams to solve our merchants’ problems. You'll have autonomy in your role and ownership to improve and speak up, and - hopefully - have a lot of fun while doing it. 

What you’ll do

• Your goal is to provide our merchant base with expert, accurate, and timely advice and support when they need it, in order to successfully accept payments in all their retail locations around the world. Your challenge will be remotely identifying, analysing, troubleshooting and solving both hardware and software issues on a range of different devices.
• This means working directly with our merchants’ (technical) teams, or working with internal Adyen teams such as our operational support team, project managers, and account managers. This can also include proactively providing IT training on the POS product to these stakeholders.
• Your work is both varied and impactful - you could be helping a customer to set up new stores on our platform, configuring new terminal functionalities on the back end, or reviewing logs and troubleshooting integration issues between the merchant’s POS software and Adyen’s payment technology. Internally, you could be working with the product teams to justify a change that makes a functionality more efficient, reproducing live issues on in-house terminals, or updating internal documentation to help your colleagues.
• As such, what you do will have a direct impact on our merchant’s ability to accept payments and expand their business with us.

Who you are

• You have experience working with networking and POS environments or have an interest in Payment Hardware and networking;
• You're able to troubleshoot technical problems, read application logs and find solutions to complex errors;
• You have experience with API, or a keen interest in, internet technologies and technical processes;
• You love to provide assistance to others via phone, web-based tools or email, and to be regarded as a technical expert;
• You can work independently, and you have a proven record of learning or working with technology that interests you;
• You're a team player, and foster knowledge and information sharing with others by updating documentation or reporting bugs;
• You're driven, an enthusiastic collaborator, and ready to give and receive feedback
• You make quick, but informed decisions, even under pressure and can prioritise tasks appropriately based on urgency or necessity;
• You're capable of abstract thinking, being able to solve a puzzle that isn’t directly in front of you, separating the layers of software, hardware and internal systems;
• You have the ability to interface seamlessly with a global, multicultural team (excellent relationship skills, culturally aware, adjust your communication style to audiences).

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.