Technical Support Engineer (Level 2)

Company Description

Devexperts has been working for nearly two decades consulting and developing for the financial industry. We solve complex technological challenges facing the most well-respected financial institutions worldwide.
By becoming a part of Devexperts, you’ll become a part of a company that fosters self-improvement and actively seeks out-of-the-box ideas. Our teams work together to create the next generation of financial software solutions. We welcome all candidates who believe, as we do, that innovation is grounded in education.

Job Description

We are looking for a Junior Technical Support Engineer who will be responsible to ensure the best service satisfaction to our customers.

We expect the Junior Technical Support Specialist to: 

• Work in 24/7 support schedule (day and night shifts, 22),
• Monitor financial systems using proprietary monitoring systems,
• Register and resolve service requests, incidents, and problems,
• Assist to DevOps engineers, developers, and QA engineers,
• Communicate with client and partner company representatives,
• Exchange knowledge with colleagues.

Qualifications

Must-have skills:

• Basic UNIX/Linux training,
• Experience in Unix/Linux command line,
• Basic knowledge of shell script languages, AWK, Perl, etc.,
• Strong analysis, investigation, and troubleshooting skills,
• Good command of written and spoken English languages.
  

Nice-to-have skills:

• Work experience in Linux environment,
• Understanding of ITIL/DevOps processes and routines,
• Experience with SQL-like command language,
• Experience with trading/exchange/risk management software usage,
• Experience with Atlassian software (JIRA, Confluence, etc.),
• Knowledge of HashiCorp stack and K8S,
• Bachelor’s degree in Computer Science or a related field.

Additional Information

• Paid vacation 20 + 5 days
• Free MultiSport card
• Medical insurance – premium package
• Мodern office space
• Panoramic view of Vitosha mountain
• Gym & billiard in the office
• Parking spot or public transport card
• Mentorship program
• Training, courses, workshops
• Paid pro certifications
• Subscriptions to pro sources
• Participation in conferences
• English courses
• Trading contest within the company
• Tech meetup dxTechTalk
• Speaker's club
• Opportunity to develop your personal brand as a speaker
• Internal referral program
• Remote work / Hybrid mode
• Flexible schedule
• Work & Travel program
• Relocation opportunities