Technical Support Engineer

Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables lab tests and patient–doctor interactions we’re entering an era where data is abundant.

Junction is building the infrastructure layer for diagnostic healthcare making patient data accessible actionable and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.

If you're passionate about how technology can supercharge healthcare you’ll fit right in.

Backed by Creandum Point Nine 20VC YC and leading angels we’re working to solve one of the biggest challenges of our time: making healthcare personalized proactive and affordable. We’re already connecting millions and scaling fast.

Short on time?

• Who you are: A support-first customer-driven problem solver with strong technical instincts

• Salary: $90K - $130K [based on experience and location]

• Time zone: Eastern Time Zone

Why we need this role

Junction powers modern healthcare companies through clean reliable APIs. Our customers expect fast and accurate answers because they’re building patient-facing products that can’t break.

We’re hiring a Technical Support Engineer who is:

• Customer obsessed: You like helping people unblock real problems

• Technical at the core: You’re comfortable reading code and navigating logs

• Support-minded: You see support as a craft not a stepping stone

• Impact-focused: You care about getting to the real root of a problem not just the quickest workaround.

This role is for someone who loves technical support and wants to be excellent at it.

Who you’ll be working with

• Eliot Customer Support Lead — your manager and partner in building world-class support

• Andy Technical Support Engineer — your peer working daily in code and logs

• The wider engineering product sales and ops teams — we’re ~35 people flat and collaborative

You’ll sit at the centre of how the company operates.

What you’ll be doing day to day

1. Investigate and diagnose technical issues

• Trace issues through logs and our services

• Understand and reproduce errors to find the root cause

• Share clear updates with customers and engineers

1. Think like an engineer act like a support specialist

• Read code to spot where things break

• Use AI tools to speed up debugging

• Make small fixes when appropriate and escalate when needed

1. Deliver a great customer experience

• Work with users from senior engineers to non-technical operators

• Adjust your communication based on the audience

• Respond quickly with accurate thoughtful answers

1. Improve our documentation tooling & processes

• Write clear docs that reduce repeat questions

• Build small tools or scripts to speed up your workflow

• Flag recurring issues and suggest improvements

Who you are

• You genuinely enjoy helping people. Unblocking customers gives you energy — support is something you take pride in.

• You’re mission-driven. Building technology that improves healthcare matters to you.

• You’re a technical problem solver. You like digging into complex issues tracing through systems and thinking on your feet.

• You’re comfortable in startup environments. Things move quickly not everything is defined and you help bring clarity.

• You communicate clearly. You can explain technical things in a way that makes sense for whoever you’re speaking with.

• You’re comfortable with code. You’ve spent a couple of years writing or debugging Python (or similar) and can work through unfamiliar codebases confidently.

How you’ll get to know us

1. Initial call - 30 minutes with Lyn Technical Recruiter

2. Behavioural interview - 30 minutes with Eliot - Customer Support Lead

3. Technical interview (live debugging pair programming) - 60 minutes with x2 engineers

4. Paid trial day - learn what it would be like to work here and meet the rest of the team

What is the current compensation package

• $90K - $130K [based on experience and location]

• Your salary is dependent on your location and experience level

• Equity (extended exercise post 2 years employment)

• Company and Team offsites

• Monthly learning budget of $150 for personal development and productivity

• 100$ Monthly wellness budget

• Flexible remote-first working - including $1K for home office equipment

• Coworking budget

• 36 days paid time off (including bank holidays)

• Premium healthcare coverage

• 4% Monthly contribution to pension/401k

• Yearly blood test on us

• Enhanced parental foster and adoption leave

Important details before applying:

• We only hire folks physically based in GMT and EST timezones - more information here

• We do not sponsor visas right now given our stage

What We Do

Healthcare is in a crisis help us fix this for the humans behind the results. With more and more data being collected from wearables lab tests and patient-doctor conversations we’re entering an era where data is abundant. We need people like you who are passionate about how technology can supercharge healthcare. Junction helps leading digital health and wellness companies connect to wearable and lab data through a single universal API.

Why Work With Us

We’ve got some of the greatest minds and hearts working on arguably the most important problem in the world today - connecting millions already. The team is made up of AI ML startup scalers who’ve built companies like Babylon Health Ro Health Space X and Monzo. Backed by Point Nine 20VC YC and numerous founders turned angels in healthcare.

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