Technical Support Engineer - GovCloud (Remote)

As a global leader in cybersecurity CrowdStrike protects the people processes and technologies that drive modern organizations. Since 2011 our mission hasn’t changed — we’re here to stop breaches and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries and they count on CrowdStrike to keep their businesses running their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion a relentless focus on innovation and a fanatical commitment to our customers our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

The ideal Technical Support Engineer candidate is passionate about technology and customers. A true problem solver the Technical Support Engineer will provide well-thought out and reliable direction both in technical and non-technical terms to help GovCloud customers integrate deploy and maintain the CrowdStrike service.

What You'll Do:

You will take ownership of customer issues including: initial troubleshooting identification of root cause issue resolution or escalation and identifying and escalating priority issues that need immediate attention. Must meet or exceed customer expectations on response quality timeliness of responses and overall customer experience. You will serve as an internal and external point of contact on customer escalations and ensure customer issues are being resolved  as expediently as possible. You will collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers. Technical Support engineers also create the process or troubleshooting documentation in the Support knowledge base. We believe in pushing creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.

What You'll Need:

• 3+ years of customer support technical support system administration or related customer facing role.

• Knowledgeable in the Windows environment including Windows Service and Workstation troubleshooting and diagnosing low-level operating systems and network issues.

• Passion for solving customer issues and advocating for their success in a fast-paced highly technical environment.

• Ability to learn new technologies quickly.

• Excellent relationship management customer service and communication skills in a variety of forms (written live chat conference calls in-person.)

• Ability to work independently with little direct supervision and as a part of a team.

• Outstanding analytical and organizational abilities.

• Ability to remain calm composed and articulate when dealing with tough customer situations.

• Experience with Docker/Kubernetes troubleshooting 

• Experience with Splunk Terraform/Ansible Helm AWS GCP Azure

• Experience with troubleshooting Windows and Unix (Linux and/or Mac)

• Fluency with REST API

• Familiarity with CJIS and FedRAMP compliance frameworks

Bonus Points:

• Familiarity with MITRE ATT&CK Framework

• Familiarity with cybersecurity best practices

• Experience supporting Kernel level security solutions

• Experience supporting hybrid environments

• Experience supporting security applications such as AV VPN Firewall proxy.

• Experience with Salesforce Jira Confluence and Slack

• MCP or other industry certifications a plus

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs 

• Competitive vacation and holidays for recharge  

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks geographic neighborhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race color creed ethnicity religion sex (including pregnancy or pregnancy-related medical conditions) sexual orientation gender identity marital or family status veteran status age national origin ancestry physical disability (including HIV and AIDS) mental disability medical condition genetic information membership or activity in a local human rights commission status with regard to public assistance or any other characteristic protected by law. We base all employment decisions--including recruitment selection training compensation benefits discipline promotions transfers lay-offs return from lay-off terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation please contact us at [email protected] for further assistance.

Find out more about your rights as an applicant.

CrowdStrike participates in the E-Verify program.

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For detailed information about the U.S. benefits package please click here. 

What We Do

CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people processes and technologies that drive modern enterprise. Tested and proven the world's largest organizations trust CrowdStrike to stop breaches with unparalleled protection against the most sophisticated cyberattacks. The CrowdStrike culture has been built upon our Core Values since the day we began. We are Fanatical About the Customer Relentlessly Focused on Innovation and believe that our Limitless Passion drives Unlimited Potential for every CrowdStriker. As a purpose-built remote-first company we believe cultivating a connected culture for every employee no matter where they are in the world is a key ingredient in building a high-performing diverse team. We don’t have a mission statement. We’re on a mission—to stop breaches. Ready to join a mission that matters?

Why Work With Us

We have a culture that celebrates achievement encourages flexibility and innovation and thrives on teamwork. We all work towards a single mission: to stop breaches. This common goal drives a sense of community and connection among our people across the globe.

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