Technical Support Engineer - Weekend Warrior

Headquartered in New York City, Dataiku was founded in Paris in 2013 and achieved unicorn status in 2019. Now, more than 1,000 employees work across the globe in our offices and remotely. Backed by a renowned set of investors and partners including CapitalG, Tiger Global, and ICONIQ Growth, we’ve set out to build the future of AI. 

Dataiku allows enterprises to create value with their data in a human-centered way while breaking down silos and encouraging collaboration. One of the most unique characteristics of our product, Data Science Studio (DSS), is the breadth of its scope and the fact that it caters both to technical and non-technical users. Through DSS, we aim to empower people through data and democratize data science.

Dataiku is looking for an experienced Technical Support Engineer to join its rapidly growing global Support team. Based out of anywhere in the US, you will be supporting the deployments of its Enterprise AI Platform (Dataiku DSS) to an ever growing and diverse customer base. Normally we hire candidates for our Support team to work a standard Monday to Friday work week.

As a Weekend Warrior, you will be working a modified 4 or 5 day work week that includes either Saturday and/or Sunday to help our customers on a full-time basis.*

As a Technical Support Engineer, you will have the opportunity to showcase your skills as a polished communicator and a trusted technical resource along with being able to demonstrate excellent judgment in prioritization and multitasking. Furthermore, we are looking for someone who loves learning new cutting-edge technologies and getting their hands dirty to solve challenging technical problems, and is naturally driven to become an expert in the space. 

Our ideal candidate is an autonomous individual who is passionate about getting big data and data science technologies working together to solve business problems, and who will efficiently help customers solve their technical issues with Dataiku DSS. If you are interested in staying at the bleeding edge of big data and AI while also having the opportunity to join a rapidly growing startup as we look to take our support operation global, this will be a great fit for you.

*Please note that Dataiku will make sure to comply with any and all relevant local labor laws that are applicable with regards to both required time off and compensation.  

• Ability to make an impact and help scale the Support organization
• Ability to work on the latest and greatest big data technologies for a unicorn startup 
• Competitive compensation package, including equity, health benefits, and paid vacation
• Trips to our two headquarters (NYC and Paris) along with other locations worldwide for company-wide and team events
• Startup atmosphere: Free food and drinks, international atmosphere, remote first culture, general good times, and smart/friendly people

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