Technical Support Engineer with Software Development Experience

Company Description

We are looking for a Technical Support Engineer with Software Development Experience to join our team. The Technical Support Engineer is responsible for the customer platforms’ availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. 

You will be part of a dynamic team consisting of a balanced mix of software and technology infrastructure backgrounds. The Technical Support Engineer will provide subject matter expertise, resolve break/fix scenarios, and engage broader teams as necessary. You will partner with engineers, vendors, and client services to deliver successful technical solutions. This role requires limited supervision and guidance while executing associated functions and responsibilities. 

Does this sound interesting to you? Don't hesitate and join our stellar team!

CUSTOMER

The customer is a rapidly growing US AdTech company. Founded by three ex-Googlers, it has a highly technical team and an excellent technological culture. This product provides extremely high-scale Bidder-as-a-Service solutions in advertising technology, works with global businesses, and has raised $28M (including the most recent Series B raise of $15M) to date. 

Job Description

• Troubleshoot platform issues 
• Participate in on-call rotations and be an escalation contact for service incidents 
• Install, configure, and decommission features and infrastructure as requested 
• Maintain production logs and supporting documentation 
• Monitor systems and extend alerting capabilities as needed 
• Enhance the observability stack to capture and alert on issues 
• Collaborate with other engineering teams to improve platform operability 
• Fix minor bugs during on-call triage 
• Address customer escalations and help resolve issues 
• Setting up new customer environments 

Qualifications

• 4+ years of software development experience 
• Commercial experience with C++ or Java 
• Practical experience with AWS 
• Experience with containers and container orchestration using Kubernetes 
• Good understanding of DevOps and CI/CD processes 
• Experience with Linux 
• Deep understanding of what it means to build systems at scale 
• Experience with optimizing performance, scaling, and data modeling 
• Strong grasp of software architecture 
• Upper-intermediate level of written and spoken English

WOULD BE A PLUS 

• Experience with Python and/or JavaScript 
• Experience in the AdTech domain 
• Experience working in a support role 

Additional Information

PERSONAL PROFILE 

• Proactive attitude 
• Desire to develop new and unique ways to improve the organization and to create new opportunities 
• Willingness to learn quickly and develop within a team of support engineers 
• Excellent communication skills 
• Problem-solving and analytical skills