Technical Support Guru with Spanish and English

Company Description

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Job Description

Unleash Your Passion for Technology!

Are you enthralled by cutting-edge gadgets and software?
If yes, we have the perfect role for you! As we aim to scale up our service delivery centers in Sofia and we're scouting for Technical Support Gurus to provide expert assistance with routers, Wi-Fi configurations, smart control ecosystems, and device integration.
Your Mission:

• Deliver exceptional customer service and technical support via phone and email.
• Address customer inquiries related to accounts, products, and orders with expertise.
• Use our advanced toolkit to diagnose and solve technical challenges.
• Maintain a balance of professionalism and warmth in every customer interaction.
• Adhere to our esteemed clients' guidelines and our organizational policies.
• Efficiently direct inquiries to the relevant teams for thorough resolution.

Your Arsenal:

• Mastery of Spanish (written and spoken) with strong command over English.
• Proficient in computer navigation and adept at multitasking.
• Familiarity with internet router specs, connectivity issues, and troubleshooting.
• Skilled in simplifying complex tech issues for a non-tech audience.
• In-depth understanding of consumer electronics and troubleshooting techniques.
• Exceptional communication skills, coupled with flexibility in work hours.

What's in It for You:

• A competitive remuneration package that rewards your expertise.
• Work in a contemporary office setting in Sofia's heart.
• Performance-based incentives to keep you motivated.
• Access to premium training to bolster your skills.
• For those relocating, a generous package awaits to ease your transition to Sofia.
• A comprehensive benefits package, including additional health and life insurance, food and gift vouchers, and a transport allowance.
• Employee recognition programs to celebrate your achievements.