Technical Support Professional

IBM · IE Dublin

Company

IBM

Location

IE Dublin

Type

Full Time

Job Description

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities
We are looking for Technical Support Professionals who are self-starters quick learners and who enjoy working in a challenging fast paced environment. Members of our team work with the world’s leading companies in industries including banking commerce insurance social media transportation and governments as they enable their mission critical business applications via the web. Responsibilities include providing remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills.In addition to determining recommendations for problem resolution our Technical Support Professionals communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problem’s root cause. Our engineers continually flex their technology skills through driving problem resolution using improvements to existing and/or new technical Support tools and procedures which can often include providing feedback to development for product improvement creating test cases and creating tools
  • Technical Support Roles may entail shift rotation or on-call duty.


Required Technical and Professional Expertise

  • Strong communication skills both written and verbal.
  • Familiarity with Agile methods tools and process flows.
  • History of learning and applying skills with technical applications
  • Knowledge of DBs and Networks a plus
  • Good Troubleshooting skills in On-prem SaaS Platform and Network environments.


Preferred Technical and Professional Expertise

  • Bachelor’s degree in Computer Science or related field or equivalent practical experience.
  • Experience in a customer facing role working on a rotational shift model basis or on-call rotation
  • At least 1-2 years of industry experience.
  • Troubleshooting skills in Database (Oracle DB2)
  • Knowledge in Agile development process
  • Familiarity with Containers (eg Dockers) and Kubernetes. Knowledge on RedHat OpenShift/AWS will be an added advantage.
  • Core Java / JEE Python or any programming language proficiency.

Explore More

work with clients Jobs solve challenging problems Jobs provide remote technical support Jobs strong communication skills Jobs familiarity with Agile methods Jobs More Jobs at IBM Jobs in IE Dublin
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Date Posted

09/20/2024

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