Technical Support Professional

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities
As a Technical Support Professional:

• you resolve issues impacting IBM client business and play a key role in enhancing the client experience
• you lead the problem resolution process through analysis and trouble-shooting to deploying workarounds or fixes
• you leverage and train IBM AI and other cognitive-based knowledge sources for high quality and timely problem resolution
• you create and reuse knowledge assets and content to promote client self-sufficiency
• you coordinate input from Development Services and Field teams to deliver a technical solution
• you collaborate with Development to drive product quality functionality and usability improvements
• you understand the clients business and technical needs and act as their trusted advisor for successful deployment of IBM products.

Required Technical and Professional Expertise

• knowledge of IBM Power technology
• knowledge of AIX for deployment and day-to-day administration
• knowledge of PowerVM technology for deployment and day-to-day administration
• knowledge of SAN/storage technology
• knowledge of cluster software – PowerHA
• experience in independent service work (installations/technical support)
• the ability to write scripts in the Shell
• fluency in Polish and English

Preferred Technical and Professional Expertise

• knowledge of Linux (RedHat/Suse) in terms of implementation and daily administration
• knowledge of Oracle or DB2 software will be an advantage
• knowledge of Ansible technology will be an advantage
• having open source certification e.g. RedHat Suse will be an advantage