Technical Support Professional

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities
You will work to support our customers by responding to service requests within the designated service-level agreement. You will collaborate with engineers and developers to develop creative solutions for customers including product fixes.
You will share your knowledge gained from troubleshooting issues by contributing to the knowledgebase and the team; present troubleshooting instructions and solutions to other support engineers and within the storage product.
Work to exceed customer expectations by providing outstanding customer service and ensure that regular updates are provided to ensure the customer is satisfied with the support received.
Investigate and troubleshoot issues while developing solutions for our customers while understanding their business needs.

Required Technical and Professional Expertise

• 3+ Years of experience working as a support sustaining or development engineer or directly related experience.
• Linux Storage System administration experience including system installation configuration and maintenance.
• Advanced troubleshooting and debugging skills with a passion for problem solving and investigation.
• Must be able to work and collaborate in a team setting and look to share knowledge with peers.

1+ years of working with Ceph/Openshift/Kubernetes technologies

Preferred Technical and Professional Expertise
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