Technical Support Professional - IBM Cloud Pak for Data - SWAT

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

The mission of the Data & AI Upgrade SWAT Team is to assist clients with upgrading their deployment of Cloud Pak for Data by working in partnership with IBM CSM (Client Success Manager) and, where applicable, Expert Labs, IBM Consulting, or other teams. The objective is to ensure a smooth upgrade for clients through high quality of planning and execution.

Required Technical and Professional Expertise

The ideal candidate should have strong technical skills on Cloud Pak for Data which is a Data and AI platform on top of Red Hat OpenShift Container Platform and a passion to work challenging customer projects.

1) Experience with Linux and Red Hat OpenShift Container Platform.

2) Expertise on Cloud technologies, such as IBM Cloud, AWS or Azure.

3) Familiar with Python, JavaScript or other programming languages.

4) Good communication and project management skills in customer projects.

5) Strong learning skills with new technologies and tools.
6) Fluent level of English.

Preferred Technical and Professional Expertise

1) Knowledge and experience with IBM Data and AI technologies and products would be preferred.

2) Experience with install or upgrade of Cloud Pak for Data would be a plus.

3) Strong analytical and problem-solving skills. Experience with IBM Software Support would be a plus.