Technical Support Representative (10:30 am - 7:00 pm)

Work Flexibility: Hybrid or Onsite

What we want-

Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

Analytical problem solvers. People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues.

Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.

What you will do-

Technical Support Representative role will conduct analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. Utilize critical thinking skills to troubleshoot problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution. Assesses product needs in accordance with customer specifications. Acts as local on-site representative to customer's organization.

• Support the assigned team in overall improvement on assigned department goals and under direct supervision:
• Provide troubleshooting phone support for customers, sales reps and field service technicians.
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships
• Deliver flexible service solutions in route to Zero planned downtime for our customers while driving customer loyalty.
• Process all work in accordance with relevant working practices and standard operating procedures.
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment.
• Provide support beyond standard hours as needed if call volume and/or workload require additional time.
• Build relationships with internal and external customers to drive exceptional customer service
• Develop key working relationships with engineering, marketing and sales to help grow the knowledge base within technical support.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Assist in training new hires during the onboarding process

What you will need-

• High School Diploma or Equivalent
• 2+ years of professional experience
• Quality People Skills - Customer Facing Role
• Proven ability to work in a fast paced, dynamic and results oriented team
• Exercise discretion and independence
• Must be able to manage time, stretch projects, stress and conflict
• Must possess strong critical thinking skills and interpersonal skills
• Must be able to bring tasks through to completion with minimal supervision.
• Must have the ability to prioritize work and keep detailed and confidential records

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.