Technical Support Representative

About the Role

As a Technical Support Representative, you will interact with Brivo’s customers to handle Tier II issues and provide technical support in areas such as installations, maintenance, account and application, and third-party products support.

With a great deal of enthusiasm, you will also:

• Serve as a customer advocate and interact with internal teams to solve issues
• Inform customers of critical issues and system updates
• Work with product and engineering teams to share customer needs for additions and/or enhancements to product and/or service
• Record customer interactions and resolutions in case management system

About You

• 3+ years of experience in technical support call center supporting hardware/firmware and UI applications
• Physical Access Control Systems (PACS) installation or maintenance highly preferred
• Posses a technical inclination, an understanding of electronics and networking (TCP/IP), browser functionality, and troubleshooting of common networking devices
• Previous call center experience in technical environment required
• Interest in cloud technology, SaaS, IoT
• Passionate for delivering exceptional service
• Ability to thrive in a team environment
• Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up
• Strong verbal and written communication skills
• Formal technical (IT or Electronic Security) certifications or training preferred
• CEU Qualified Certifications in electronic security a plus
• CSEIP certification a plus

About Us

Brivo is the original innovator of cloud-based physical security solutions for commercial buildings. Our mission is to make the world a safer place by providing a subscription-based service for securing buildings using reliable, convenient, scalable, cyber-hardened technology. Every day this mission becomes more important as our world becomes more complex and more divided, and the nature of threats evolves faster than most observers can follow. Join a team that’s passionate for the business, its values, and building simply better security.

Some of Our Perks

Discretionary time off, professional development opportunities, 401(K) match, paid parental leave, fitness center reimbursement, commuter stipend, health insurance, company-sponsored outings, unlimited [free] snacks, and lots of breakfasts & lunches.

Brivo is an Equal Opportunity/Affirmative Action Employer