Technical Support Representative 2

About Australasian Medical and Scientific Limited (AMSL) and New Zealand Medical & Scientific (NZMS):

AMSL and NZMS are subsidiaries of Dexcom, a worldwide leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. We form partnerships with world leading medical device, pharmaceutical and scientific innovators and are passionate about introducing and establishing advances in healthcare and science for the benefit of patients and healthcare providers.

Working in the Medical Devices Industry, you will be exposed to a broad range of products that have life changing effects on a patient's quality of life.

Meet the team:

About Australasian Medical and Scientific Limited, a Dexcom Company.

Australasian Medical & Scientific Limited (AMSL) is a Dexcom Company responsible for

supplying continuous glucose monitoring and the distribution of Tandem insulin pumps.

At AMSL, we are passionate about building and sustaining a diverse workforce from all parts of society. This results in building a more diverse, equitable, inclusive, and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of every one of our team members.

Working in the Medical Devices Industry, you will be exposed to a broad range of products that have life changing effects on a patient's quality of life.

Where you come in:

In this role, you are responsible for providing our customers with accurate and efficient technical support, compassion and an overall positive experience with our team and products. 

Key Responsibilities/Essential Duties

• [RK1] Achieve a comprehensive knowledge of Diabetes and all products that we support.
• Communicate technical information [RK2] to customers about our products including troubleshooting steps to resolve technical issues they experience.
• , Understand and identify customer needs and provide effective solutions for all customer enquiries received via phone or email.
• Document all customer contact and actions into CRM and internal systems.
• Complete and submit complaints to manufacturers.
• Always go the extra mile to maintain the company’s values and reputation for providing exceptional customer support.

What makes you successful:

• Qualifications and previous experience not required, however experience or studies within the medical industry is preferred.
• Proficient understanding of the latest technology such as Apps, Smart Watches and can navigate through major smart phone models.
• Maintain a positive attitude to work, genuine enjoyment and satisfaction from helping people.
• Ability to build strong relationships with customers, peers and colleagues and flexibility to adapt within a fast-paced growing environment.
• Understand the importance of our roles in improving the lives of those living with Diabetes. 

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Experience and Education Requirement:

• Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.

#LI-Hybrid

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