Technical Support Representative

Job Description

Who we are:

Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we're just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities.

We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2022, Brady employed approximately 5,700 people worldwide. Our fiscal 2022 sales were approximately $1.30 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com.

Why work at Brady:

A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth.

Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back.

Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.

What We Need:

Brady Corporation has a Technical Support Representative position open in our Customer Operations team at the Good Hope Rd location.The ideal candidate will be able toprovide technical support and training for Brady customers, distributors and international and domestic sales personnel on all Brady software, hardware and materials.

What You'll Be Doing:

• Provides technical support and training for Brady's customers, distributors, and international and domestic sales personnel via phone, email, and chat support channels.
• Strives to maintain service levels set forth by the Technical Support Supervisor.
• Provides answers to customers by identifying and troubleshooting problems, research answers, and guide customers through corrective action steps.
• Consistently captures and documents product issues and suggestions for product improvements from end-users and distributors to be passed on to the appropriate marketing managers through a CRM system.
• All department personnel will constantly upgrade skills to keep pace with products within their responsibility.
• Company and division safety policies are understood and followed, as well as general housekeeping procedures.
• Teams and task forces, of which the individual is a member, contribute to department or divisional goals.
• Job specific training is provided at intervals agreed upon by the Technical Support Supervisor.
• The division's proprietary and confidential information is recognized and protected. Help maintain technical integrity and timeliness of the Product Information Database (Knowledgebase).
• Demonstrates effort and initiative towards achieving and maintaining the "World Class" service status for Brady America.
• Other duties as assigned including potential for travel.

How Brady will support your success:

• Training on basic trade compliance practices and international regulations, including SOX and iSO requirements.
• Training on Brady products and services, including basic technical knowledge.

What You'll Need To Be Successful:

• High School diploma or equivalent
• Technical College coursework related to Computer Science
• Must have experience in a Customer Service or Support function.
• Exceptional verbal, written and listening communication skills, with multitasking capabilities on a daily basis.
• Strong willingness to assist customers.
• Ability to learning new technology quickly, with detailed troubleshooting ability for customer solutions.
• Must have working knowledge of; Microsoft operating systems and Office products, networking, SAP, with other software and hardware skills.

Desired Knowledge, Skills Abilities

• Associate degree desirable.
• Knowledge of Operating System and Networking is desirable.

Benefits:

• Complete insurance coverage starting on first day of employment - medical, dental, vision, life
• 401(k) with company match
• Tuition reimbursement
• Bonus opportunity
• Vacation and Holiday pay

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