Technical Support Representative

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

At Fluid Management, Inc., (a Unit of IDEX Corporation) we are the leading global manufacturer of precision dispensing equipment for the architectural paint and coatings industry. We have a manufacturing facility in the northern suburbs of Chicago (Wheeling, IL). Our team has a history of success and long tenure.

Role:

Technical Support Representative will provide superior response and technical support to our customers and service partners. The Technical Support Representative (TSR) is responsible for the overall quality and success of the Customer Experience.

Job Duties:

• Daily interaction with Fluid Management customers and field technicians in the area of technical assistance and product uptime via phone, email, and/or other communication from customers with inquiries
• Identifies, investigates, guides and troubleshoots customer problems with computer hardware, software and verbal instructions to determine resolution.
• Work closely with cross functional teams as needed to resolve customer issues
• Creates documentation logs and conducts follow up with customers and field technicians where necessary.
• Develops and process service repair quotes within proper guidelines.
• Participates in the daily, weekly or monthly reporting of problems, issues or concerns regarding Fluid Management products.
• Works to ensure that proper procedures and policies are in place to support Fluid Management customers.
• A proven record of accomplishment by meeting time bound objectives.
• Maintains knowledge of technology and trends

Qualifications:

• 5 years+ technical troubleshooting and resolving experience in mechanical, electro-mechanical, electronics, computer hardware/software, and customer service
• Requires exceptional analytical and problem-solving skills. Candidate must have the ability to independently gather information and apply knowledge to arrive at efficient solutions for our customers
• Excellent verbal, written, and interpersonal skills
• Understand flow charts and electronic block diagrams
• Positive "can do" attitude
• Proficient with Microsoft Office Suite
• Skillful with or the ability to quickly learn an array of computer hardware and software
• Solid time management and exemplary organizational/multi-tasking skills
• Display outstanding self-initiative requiring minimal supervision
• Bilingual - fluent in English and Spanish

Physical and other Qualifications:

• Flexible schedules including and weekend support
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 25 pounds at times
• May require considerable agility, bending, and stretching

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Job Family: Sales

Business Unit: Fluid Management