Technical Support Representative

You:
Are you ready for a fun and rewarding job that utilizes your problem-solving skills in a collaborative environment? We are looking for a talented Technical Support Representative to join our dedicated Care Team. As a Technical Support Representative, you will be the first point of contact for troubleshooting, and you will be a guide to the many resources available to customers. You will support our customers as a technical thought partner, helping them take ownership and improve every day as the foundation of Quickbase. Through their journey, you will provide exceptional customer service so that we all win together!
Responsibilities:
-You will learn new technologies, including the Quickbase platform and support tools
-You will help customers achieve success using the Quickbase Platform via phone and email
-You will provide functional troubleshooting, explain features, and guide customers on best practices
-You will provide creative solutions with a sense of urgency, to help customers with diverse needs and situations innovate and be more productive with Quickbase
-You will help build resources to ensure the continued success of the team and customers
-You will work to help elevate the customer's voice through the company
Ideally, you will have:
-A commitment to personal growth and a desire to learn, being engaged in your work, asking questions, researching answers, and contributing to the team
-Detail-oriented mentality, with the ability to research issues, and document customer issues and resolutions
-Excellent communication skills, inspiring confidence while leading customers through the steps to resolve issues via email, phone, screen-sharing sessions and occasionally in-person
-Ability to manage multiple priorities and to triage customer issues in a fast-paced environment
-Experience in customer service, IT support, technical support, or understanding of database concepts
-The desire to WOW and deliver solutions for customers, work hard, and have fun doing it
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.