Technical Support Representative

Fluidra’s looking for a Technical Support Representative to join our team at our CMP location in Newnan, GA. This person will provide phone and in person support for a variety of products including sanitizer systems, lighting, valves, jets, etc. Please note this is not an IT role.

WHAT YOU WILL CONTRIBUTE 

• Advise sales, engineering, and product design on product specific challenges to ensure next generation designs consider existing design field issues.
• Provide telephone & field support to customers regarding how all CMP parts are used in the field or integrate with or replace competitive parts.
• Setup warranty stations as necessary to ensure full warranty coverage across the US.
• Support RMA process to ensure products are returned and customers receive replacement product as necessary.
• Participate in New Product Introduction as required.
• Support the Customer Service department as needed.
• Train Customer Service on product fit, form and function as well as frequent field questions.
• Maintain necessary documentation on tech service calls.
• Attend trade shows as required.
• Travel at a moment’s notice to support field issues as necessary.

WHAT WE SEEK

• Electrical and mechanical aptitude to support both phone and field service technical issue resolution
• Fluid hydraulic knowledge and experience a plus
• Ability to read technical and wiring diagrams/ schematics
• Ability to troubleshoot and problem-solve in real time
• Ability to communicate at all levels of the customers’ organization.
• Ability to work within the company’s ERP and CRM environments.
• Able to work with little supervision
• Basic Microsoft Office skills including Outlook, Excel and Word
• CPO Certification a plus

EDUCATION

High school diploma or equivalent required. Technical trade school or similar preferred.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

This position works in an office environment with occasional visits to customer sites that require compliance with safety regulations.

An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes: 

• 9/80 work week schedule (EVERY OTHER FRIDAY OFF!)
• 2 weeks of paid vacation
• 11 paid Holidays
• Full range of health benefits including medical, dental & vision, short & long-term disability
• 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
• Health and wellness programs / gym reimbursement
• Educational assistance up to $7,000 per year
• On-site self-service café / free gourmet coffee stations
• Company sponsored FUN events!
• Generous product discounts

WHO WE ARE

Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects® , Dell® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.

Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.

Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.
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