Time zones: EST (UTC -5) MST (UTC -7) PST (UTC -8) AKST (UTC -9) HST (UTC -10) It's time to hire another amazing individual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? If youâre good at diagnosing technical issues enjoy helping customers and have solid writing skills then please apply!
Porkbun is a fully-remote domain name registrar. Weâre looking to add multiple U.S.-based full-time Technical Support Representatives. We are hiring from within states where we are already operational; eligibility is restricted to: California Florida Idaho Oregon Pennsylvania Texas or Washington.
From .com to .pizza to .plumbing Porkbun sells more than 500 domain extensions direct to consumers. Our no-nonsense interface and super-affordable prices mean weâre adding new customers at a fantastic rate. We have become the go-to registrar for tech savvy individuals such as developers while bargain-hunters are surprised to learn that we offer incredible support despite our industry-low prices.
We think Porkbun.com is the best registrar on the web. But even the easiest-to-use interface canât solve every customer problem.
Typical issues:
- âHow do I connect my domain to Shopify?â
- âHow do I transfer my domain to Porkbun?â
- âMy website isnât working.â
- âHow do I purchase Wordpress hosting?â
- âWhy didnât my payment go through?â
- âWhy is your company named Porkbun?â
Donât know much about domains? Weâll train you! If youâve got proven diagnostic ability and love learning new things specific knowledge of the industry is not required.
Important skills:
- You can write emails with a professional tone and deliver excellent support⌠even in the face of customer stress tantrums and disasters of their own making (and sometimes ours đŹ)
- You love the feeling of making a customer happy
- Youâre a really good problem solver
- You have at least two years of tech support experience either at an internal help desk or customer-facing position
- You have a steady Internet connection and a quiet room to work out of
- You work efficiently in a remote work environment
- You are perfectly fine with horrible hilarious puns
If the above describes you or you can make a strong case for why we should hire you anyway please follow the below instructions EXACTLY and respond accurately -- failure to do so means we will filter out your application.
- Attach your resume and cover letter to an email as two separate .pdf documents
- Address your email with the subject line âTechnical Support Representativeâ
- Begin your email body by copying pasting and responding to the below qualifying questions. If you are responding NO we are sorry but you are not eligible for the role:
- Are you based in the USA and eligible for employment (Yes/No)?
- Are you based in one of the following states: California Florida Idaho Oregon Pennsylvania Texas or Washington (Yes/No)?
- Are you interested in night shift or swing shift (specify which)?
- Do you have two or more years of support experience (Yes/No)?
- Feel free to add other relevant brief content to your email but it must begin with those four questions and your accurate responses
- Send that email with attachments to [email protected]
We are making two hires to push us to 24/7 support coverage! This is a momentous step for our company and we're excited to work with you to take us there.
We are hiring one swing shift and one night shift including weekend coverage. The open positions MUST work one of these shifts (a standard 9-5 shift not available at this time).
Night Shift: 1am - 9am Pacific.
Swing shift: 5pm - 1am Pacific.
Shifts will most likely include weekends (Saturday and Sunday).
Starting pay: $40000 / year + benefits
This position offers full medical dental and vision benefits (single) starting after 90 days and a Simple IRA plan with company contribution after the first year.