Technical Support Representative (GNSS / Surveying)

Your Title: Technical Support Representative (GNSS / Surveying)

Job Location:Hybrid - Perth, WA

Our Department:Trimble Advanced Positioning

Are you interested in joining the industry leader in GNSS technology and positioning yourself for success?

Come and join our newly created position and experience the award winning culture of Trimble!

What You Will Do

As the Technical Support Representative (GNSS / Surveying), will be working with a team that monitors and manages the operational networks that deliver Trimble's unprecedented global real-time service CenterPoint RTX™, along with the well-established portfolio of regional Trimble® VRS Now™ real-time services. These are subscription-based GNSS correction streaming services that are delivered from our server systems via internet or satellite broadcast and which enable our customers to do precise GNSS (Global Navigation Satellite Systems) positioning.

You will monitor and operate high-availability systems with redundant backup configurations in a highly motivated, international team of system operators located in Munich, Germany, Perth, WA, Australia, and Westminster, CO, USA. You will be monitoring, operating and working as part of a 24x7x365 "Follow the Sun" network operations team in these three regional time zones - some days require strict working hours. Additionally you will focus on keeping CORS infrastructure alive as well as building monitoring and automation based on metrics coming from the monitored services.

Key responsibilities:

• Monitoring and maintaining of real-time GNSS correction services
• Monitoring of the global CORS infrastructure with remote troubleshooting
• Provide 3rd level support to the Trimble Advanced Positioning customer care team. Give technical advice and answer general service questions.

What Skills & Experience You Should Bring

• A bachelor's or associate's degree in geomatics, geodetic surveying, or related field
• Experience in geodetic surveying and knowledge about GNSS system
• Hands on experience with Trimble or other brand GNSS hard- and software.
• Experience in data analysis, working with metrics and building monitoring systems (e.g. with Grafana).
• Several years experience working in a technical environment
• Basic practical knowledge of IT networking and computer network solutions
• The ability to work independently and as part of a team
• Outgoing personality, easiness to reach out to people
• Good verbal and written communication skills in English within technical context.

What Skills & Experience You Could Bring

• Basic programming skills in Python or PowerShell (with focus on data analysis or processes automation)
• Satellite broadcast communications knowledge
• Google Workspace collaboration tools
• Second language would be a bonus but not required

Information About Your Location

We offer a flexible hybrid working style from our small Stirling office location in Perth WA. Our offices have free onsite parking, with a modern and relaxed working environment. There are good facilities and eateries nearby away from the hustle and bustle of the CBD. You'll work alongside other team members and colleagues from different divisions of Trimble. You can become a Trimble shareholder through our discounted ESPP (Employee Stock Purchase Plan). A limited amount of domestic and international travel will be required mainly for training purposes and team meetings, as well as network support and deployment needs (Less than 10%). We do provide a flexible working environment thus remote work is possible.

About our Trimble Autonomy Division

Trimble's Autonomy Division is a leader in autonomous technologies that help our customers in Agriculture, Construction, and other emerging vertical industries operate more efficiently. Trimble Autonomy Solutions are at the forefront of off-road vehicle guidance, implement control, obstacle detection, optimal path planning, and efficient multi-vehicle coordination technologies. Learn more at https://autonomy.trimble.com/

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