Technical Support Representative- VMS

Overview
Eagle Eye Networks is seeking a Technical Support Representative at Eagle Eye Networks, you will be
responsible for providing an outstanding technical support experience to our channel partners and
customers. Your daily activities will range from helping customers with their first installation to
coordinating and collaborating on support cases with other teams within the organization.
As part of this role, you will be supporting the Eagle Eye VMS Support team. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service.
Key Responsibilities
● Accepting support requests from several channels (tickets, chat, phone, email)
● Providing support to the Inside Sales and Sales Engineering Teams
● Testing and evaluating new technologies.
● Developing camera support files.
● Managing open support cases within the organization and finding a solution or workaround to
maintain customer satisfaction.
● Providing technical support assistance for the Inside Sales team channel partners
● Reporting, escalating and keeping track of the activity in our service desk software Zoho Desk.
● Performing other related duties as assigned
Requirements
● 2 +yrs of relevant experience
● Experience within Technical Support, Networking and Linux based environment is a must.
● Good verbal/written communication skills
● Solid knowledge of IP network architecture
● Ticket Management skills.
● Demonstrable experience in providing technical support for technical products/services.
● Willingness to work in US shifts.
More About Eagle Eye Networks
Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically
reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management
System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve
safety, security, operations, and customer service. Tens of thousands of companies in more than 90
countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS.
Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics,
restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive
security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of
third-party systems and works with thousands of industry cameras, so customers don’t have to “rip
and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to
power the future of video surveillance.
Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified
candidates are considered for employment without regard to race, religion, gender, gender identity,
sexual orientation, national origin, age, military or veteran status, disability, or any other
characteristic protected by applicable law.